red light on hub 3

[colinmcs]

hi i have had the dreaded red led on my router for some days now, it is NOT overheating

it checks out ok but it would appear to be failing and i cannot have that happen.

[Tudor]

Please do a pin hole reset. If it persists after than the hub will need replacing. Please report back.

[colinmcs]

Hi

have just done a pinhole reset and its come back on but still with red led, looks like I do need a replacement, asap as I cannot be without broadband.

regards Colin

[Kain_W]

Hi colinmcs,

Thanks for posting and welcome to the community!

From checking our service I can't see any readings that would attribute to the red light.

Has the factory reset benefitte your service?

Thanks,

[-tony-]

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@Kain_W wrote:

Hi colinmcs,

Thanks for posting and welcome to the community!

From checking our service I can't see any readings that would attribute to the red light.

Has the factory reset benefitte your service?

Thanks,

---

sorry and with respect a red light on a hub3 means the hub needs replacing - levels and tests may say its ok but its showing as overheating - 

[Kain_W]

Thanks for the response Colin,

Also thanks for performing the reset. 

I've dropped you a PM so we can arrange a replacement for you.

Thanks,

[Kain_W]

Thanks for your cooperation over PM colinmcs,

The appointment is now booked in for yourself. 

If you do need to reschedule/cancel at any point then you can do so via our link to MyVM here.

Thanks and take care,