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humzarahman1
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really slow internet speeds

I am having really slow internet speeds even with ethernet. I do a lot of gaming and it sucks that i am lagging. It has been happening a lot recently. I usually get 160mb but now its around 30mb and it cuts out randomly as well. Please help.

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jbrennand
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Re: really slow internet speeds

Which Hub model do you have?  Check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing (rabbit chews!).  Also check that all looks good with the outside cabling and wall box.

If that’s all good.... post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in  http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return.   On the first page up [there should be no need to login] click on the “router status” icon at top right or the text at bottom middle - of first page up (depending on which hub you have) and then copy/paste 3 sets of data onto here - the downstream, upstream, &  network logs.  Don't worry about the formatting it can be easily read, but try to avoid using screen shots & don’t include personal data or mac addresses - blank them out.


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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humzarahman1
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Re: really slow internet speeds

Hello thanks for the speedy reply, here are the stats. 

Superhub 2ac

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)266750000274750000282750000290750000298750000306750000314750000322750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID1718192021222324
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)5.245.515.615.695.885.935.926.26
RxMER (dB)36.1736.6135.9736.1736.3936.6136.6136.39
Pre RS Errors8884477412351199383405360373
Post RS Errors298302293318315309308316

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID8657
Frequency (Hz)25800000394000004620000032600000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)51.0051.0051.0051.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

Network Log

First TimeLast TimePriorityError NumberDescription
09/01/2019 17:16:44 GMT09/01/2019 17:16:44 GMTWarning (5)66050300Auth Fail - Web login failed.
09/01/2019 16:29:41 GMT09/01/2019 16:29:41 GMTWarning (5)66050310Auth Success - Web login successful.
09/01/2019 16:29:33 GMT09/01/2019 16:29:33 GMTWarning (5)66050300Auth Fail - Web login failed.
07/01/2019 15:01:14 GMT07/01/2019 15:01:14 GMTError (4)68010302DHCP WAN IP - 
07/01/2019 15:00:13 GMT07/01/2019 15:00:13 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
07/01/2019 14:55:05 GMT07/01/2019 14:55:05 GMTError (4)68010302DHCP WAN IP - 
07/01/2019 14:54:05 GMT07/01/2019 14:54:05 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
07/01/2019 14:49:54 GMT07/01/2019 14:49:54 GMTError (4)68010302DHCP WAN IP - 
07/01/2019 14:48:52 GMT07/01/2019 14:48:52 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
05/01/2019 14:56:31 GMT05/01/2019 14:56:31 GMTError (4)68010302DHCP WAN IP - 
05/01/2019 14:55:29 GMT05/01/2019 14:55:29 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
04/01/2019 21:19:46 GMT04/01/2019 21:19:46 GMTError (4)68000411TOD error 4960 msec
03/01/2019 01:10:19 GMT03/01/2019 01:10:19 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
03/01/2019 01:09:35 GMT03/01/2019 01:09:35 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
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jbrennand
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Re: really slow internet speeds

You have only posted partial data for the downstream channels - missing 1-16. Your upstream power levels are maxed out at 51 dBmv (50 is the recommended max). Others more qualified will comment whether that's significant but it will probably require a technician visit to bring them into range.

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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humzarahman1
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Re: really slow internet speeds

Thanks for that, also i dont seem to have channels 1-16

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