on 13-05-2023 05:27
I had zero issues with virgin media over the past 3 years until the pushed their new black router on me. Has anyone else faced issues with this router? I don't even use the router itself to manage my network, I simply forward the connection to my own hardware so I don't really need the "upgraded" features.
I persistently found that the black router drops entire connections (wired and wireless) for between 90 seconds and 2 minutes at a time. It's enough to drive you mad, especially if you work from home and do zoom calls. It is even so bad that apps like netflix with pre-buffering stop working because the pre-buffer gets used before the connection comes back.
on 13-05-2023 09:24
Presumably this is a hub 5 that you are referring to?
If you are using your own hardware can you run the VM hub in modem mode? See how it performs like that.
on 13-05-2023 10:05
Probably a circuit problem. My Hub5 works very well in modem mode. Please provide some stats.
How to get stats from a VM hub (no need to logon to the hub)
Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode
on 13-05-2023 12:19
Also which hub did you have previously? I wonder if you started to use DOCCIS 3.1 with the hub 5 and the issues lie there? Share the stats as already suggested. And advise how the router is connected. Do you have Ethernet cables to the loft?