on 15-07-2022 09:05
I am a new customer. Im getting trouble loading some websites i keep getting these errors. ERR_SSL_PROTOCOL_ERROR on every browser ive tried google chrome, firefox & opera. Ive had virgin media broadband before never had this issue till now
Thanks
on 15-07-2022 10:21
i also get PR_END_OF_FILE_ERROR i need this sorting ive only been live 3 days
15-07-2022 14:22 - edited 15-07-2022 14:23
Have you tried on multiple devices - a PC, Laptop, Tablet ? Sounds like it could be a device issue.
on 15-07-2022 14:23
Thanks for the reply.
Does the same on desktop and mobile.
Connects just fine using mobile data
on 17-07-2022 15:29
Hey there @matthewbatman93, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear about the issue with certain sites being accessible.
Are you able to do a factory reset on the Virgin Media Hub and see if the issue occurs then?
Also if you could try a wired connection to the Virgin Media Hub directly and see if the error occurs then.
Thank you and let us know.
Kind regards.
on 17-07-2022 15:44
Ive done resets. I cant connect via ethernet. I dont have one. Ive never had this problem at all. Literally switching from one contract to another now i have this problem. I contacted VM they just give me a sales pitch for a geek technical service which im not paying for. I have disabled websafe settings. Still no luck. Im thinking theres filters from VM Side.
on 18-07-2022 11:53
on 20-07-2022 12:12
Thanks for letting us know that this has now been resolved @matthewbatman93.
What did you do to resolve the problems?
Regards,
Steven_L