Menu
Reply
  • 642
  • 48
  • 97
DavidJWalker
Rising star
421 Views
Message 11 of 28
Flag for a moderator

Re: power levels

they post with me live one's 


My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
0 Kudos
Reply
  • 1.38K
  • 45
  • 101
Forum Team
Forum Team
417 Views
Message 12 of 28
Flag for a moderator

Re: power levels

Sorry David, I am not sure what you mean?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
  • 642
  • 48
  • 97
DavidJWalker
Rising star
407 Views
Message 13 of 28
Flag for a moderator

Re: power levels

the thing you asks for is in my posts thats last 24 hours 


My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
0 Kudos
Reply
  • 645
  • 28
  • 52
Forum Team
Forum Team
389 Views
Message 14 of 28
Flag for a moderator

Re: power levels

Thanks for the screen shots David. 

 

We'll need to run some diagnostics on our end and we can do this via online chat.

 

Warm Regards,

 

Lisa_CC

 

 

0 Kudos
Reply
  • 642
  • 48
  • 97
DavidJWalker
Rising star
351 Views
Message 15 of 28
Flag for a moderator
Helpful Answer

Re: power levels

i did chat with someone in that chat day after i did ring up virgin media to get someone out now my connection is better no packet loss now 


My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
0 Kudos
Reply
  • 919
  • 55
  • 67
Forum Team
Forum Team
333 Views
Message 16 of 28
Flag for a moderator

Re: power levels

Glad to hear the connection is better now David Smiley Happy

 

Thanks for letting us know.

 

Melissa 

0 Kudos
Reply
  • 642
  • 48
  • 97
DavidJWalker
Rising star
269 Views
Message 17 of 28
Flag for a moderator

Re: power levels

only thing now i get high latency spikes this needs sorting it still have packet loss now and again but it is very low

My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
0 Kudos
Reply
  • 921
  • 55
  • 70
Forum Team
Forum Team
248 Views
Message 18 of 28
Flag for a moderator

Re: power levels

Hi DavidJWalker, 

 

Sorry to hear you're still having a few issues, can you please reboot the hub for me if it's been more than a few days.

 

Let me know if you still experience issues after this and I can get a few more details from you Smiley Happy

 

Kind regards, 

 

Alex_Rm

0 Kudos
Reply
  • 642
  • 48
  • 97
DavidJWalker
Rising star
214 Views
Message 19 of 28
Flag for a moderator

Re: power levels

i am still experience issues with high latency spikes and now again some packet loss

My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
0 Kudos
Reply
  • 746
  • 40
  • 154
Forum Team
Forum Team
201 Views
Message 20 of 28
Flag for a moderator

Re: power levels

Hi DavidJWalker,

 

I'm sorry that you're still experiencing issues with your broadband service.

 

Have you tried performing a traceroute to see where this packet loss may be occurring? Please let me know if you need me to talk you through how to do this.

 

Thanks,

Rachael

0 Kudos
Reply