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DavidJWalker
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Message 1 of 28
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power levels

my power levels is getting low they used to be over 6 or 9 now its right down to near 1 and i am like 150 yards away from the box and i am getting connection issues with disconnection and will not come back after a few hours 


My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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jb66
Alessandro Volta
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Message 2 of 28
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Re: power levels

1 is better than 9

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DavidJWalker
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Message 3 of 28
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Re: power levels

not when you live near the box its not it keeps on lossing my connection i used to have the top end of power levels i hate being in - i think mine is lossing power levels every day

My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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Shweby
Superfast
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Message 4 of 28
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Re: power levels

Power levels need to be between +10 and -6, so 1 is fine. You have been moved down the tap bank, but as you are in spec its fine. And you wont be loosing power levels daily.

______________________________________
I work for Virgin Media, but all opinions are my own.
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DavidJWalker
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Message 5 of 28
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Re: power levels

it is between 0.0 to 3.0 i do check my power levels daily it seams going -0.9 in a few weeks i had this before with my power levels going i woulder if they replaced the stuff in the box near to me

My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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DavidJWalker
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Message 6 of 28
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Re: power levels

now i am getting disconnection issues send me a person out to sort it out pls its been doing the same everything i am getting alot of errors on the taps i am on and dc every so much time being online 


My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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jbrennand
Alessandro Volta
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Message 7 of 28
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Re: power levels

Set up a free BQM (only takes 1 minute) - to continually to monitor the state of your connection and will monitor any dropouts, 24/7/365 and it keeps a visual record of all of your network disconnection data.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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DavidJWalker
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Message 8 of 28
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Re: power levels

i have one on my profile that posts with me now which gives pass 24 hours live one

My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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DavidJWalker
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Message 9 of 28
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Re: power levels

can anyone tell my internet is not keeping right i have a have a few packets drop on my BQM below

My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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Forum Team
Forum Team
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Message 10 of 28
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Re: power levels

Hi DavidJWalker,

 

Sorry to hear you're having broadband issues.

 

Can you post the BQM results for me?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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