permanent red "power" light on my Hub 3

[sick-as]

As of Wednesday 28th September 2022 permanent red "power" light on my Hub 3 clearly the same problem as many other customers tried all the requested fixes hub has not moved in years not hot or obstructed as a retired firefighter I am concerned about fire hazard what are my options ?

Regards. 

[Nigel1971 · Accepted solution]

Overheating issue, seems a lot of these hubs now are failing, you’ll need a replacement.

[David_Bn]

Thanks for your post on our Community Forums, and welcome back @sick-as!

As advised correctly by @Nigel1971, we will need to replace this for you.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn

[David_Bn]

Thanks for coming back to me over private message @sick-as, I've been able to book in an engineer appointment for you.
Furthermore, I'd need to advise that;
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
We will continue to monitor your services and if we can see that the fault has cleared and the visit is no longer required we will cancel the appointment and let you know by text and email.
Kindest regards,
David_Bn

[sick-as]

Thanks you are very efficient 

Regards Jim.