password incorrect after hard reset

[Hcamalcolm]

After a hard reset, my VM Hub 3 says my Admin password is incorrect. It has been restarted several times, and pinhole reset several times too, including for more than 60 seconds with all Ethernet cables disconnected. 

I think I may need a new hub, but can’t see how to get this sorted? 

I’ve tried by going through 150, but the promised link via text has not arrived. 

TIA

H

many 

[Hcamalcolm]

Well this is embarrassing - I was using the Wi-Fi password instead of the all-numbers settings password, and now it works! 

In my defence, I did change the settings password to my own personal version - same as Wi-Fi to save confusion (!).

I also discovered that if you call 150 a second time, you get through to an actual human being. 

I hope this helps some other confused soul… 

[Adduxi · Accepted solution]

Yes, the Hub's default passwords should be legible on the bottom of the unit.  Always make sure they are before a pin hole reset.