packet loss and high ping

[monadproxy]

Recently in the last month or two started getting randomly degraded network performance. I've restarted everything and reseated all the cables, but its persisted with errors on channel 19 and 13

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	8.3	38	256 qam	25
2	234750000	7.1	38	256 qam	13
3	242750000	6.4	38	256 qam	14
4	250750000	7.9	38	256 qam	15
5	258750000	8.5	38	256 qam	16
6	266750000	8.6	38	256 qam	17
7	274750000	8.5	38	256 qam	18
8	282750000	8.4	38	256 qam	19
9	290750000	8.5	38	256 qam	20
10	298750000	8.3	38	256 qam	21
11	306750000	8.5	38	256 qam	22
12	314750000	8.1	38	256 qam	23
13	322750000	8.4	38	256 qam	24
14	338750000	8.4	38	256 qam	26
15	346750000	7.5	38	256 qam	27
16	354750000	6.1	38	256 qam	28
17	362750000	5.9	38	256 qam	29
18	370750000	6	38	256 qam	30
19	378750000	6.4	38	256 qam	31
20	386750000	6	38	256 qam	32
21	394750000	6.4	38	256 qam	33
22	402750000	5.9	38	256 qam	34
23	410750000	6	38	256 qam	35
24	418750000	5.5	38	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	416	0
2	Locked	38.9	1677	0
3	Locked	38.9	2520	0
4	Locked	38.6	1057	0
5	Locked	38.9	533	0
6	Locked	38.9	532	0
7	Locked	38.9	640	0
8	Locked	38.6	873	0
9	Locked	38.6	452	0
10	Locked	38.6	505	0
11	Locked	38.9	347	0
12	Locked	38.9	518	0
13	Locked	38.9	412	0
14	Locked	38.9	376	0
15	Locked	38.6	693	0
16	Locked	38.9	1999	0
17	Locked	38.6	2353	0
18	Locked	38.9	1607	0
19	Locked	38.9	1889	1307
20	Locked	38.9	1948	0
21	Locked	38.6	2100	13
22	Locked	38.6	2555	0
23	Locked	38.6	2285	0
24	Locked	38.9	2717	0

[Daniel_Et]

Hi @monadproxy 👋 Thank you for your post 😀

We're sorry to hear about the problems you're experiencing 😔

We've had a look on our systems and it appears you're being impacted by a power issue.

In order to look into this for you further, we'll send you a private message on here. 

Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel