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no internet service

BarnsleyBill
Joining in

no internet wired or wifi 80% of the time and loosing the will to live as my heating is run off a hive connection its just like it was on dial up all those years a go but a lot more expensive.I have the same issue's 'well 5 others on my street are suffering the same I found out today mines been doing this around a month straight after they put me on a new contract as I was going to leave as paying £40 a month when new customers were paying £29 for the same service yesterday they said I could pay an extra £8 a month for some wifi boosters I 'wont say what I said' I loose all my internet not just wifi . they are sending me an old 2ac modem out as they said they didnt have any ones like mine I'm on 200 meg but if it doesn't work or fix my problems I'm off as mine were fine before I stopped paying £40 

02/12/2022 17:38:25Warning!RCS Partial Service;CM-MAC=40---MAC=00:1-------:;CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:38:25criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=4--------------;CMTS-MAC=00:ee;CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:38:24Warning!RCS Partial Service;CM-MAC=--------------CMTS-MAC=00:-----------;CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:38:24criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=4------3;CMTS-MAC=-------------;CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:38:21Warning!RCS Partial Service;CM-MAC=----03;CMTS-MAC=0-----------CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:38:21criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:38:17Warning!RCS Partial Service;CM-MAC=---------:64:03;CMTS-MAC=------------4:ee;CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:38:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=-----------------3;CMTS-MAC=0------------------e;CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:38:16Warning!RCS Partial Service;CM-MAC=------------;CMTS-MAC=------------------.1;CM-VER=3.0;
02/12/2022 17:38:16criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=--------------c:64:03;CMTS-MAC=00------------CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:38:14Warning!RCS Partial Service;CM-MAC=---------------3;CMTS-MAC=-------------ee;CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:38:13criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=-----------------;CMTS-MAC=0-------------------------M-QOS=1.1;CM-VER=3.0;
02/12/2022 17:38:2Warning!RCS Partial Service;CM-MAC=--------------;CMTS-MAC=-------------------------;CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:38:2criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=------------------------3;CMTS-MAC=------------------------------;CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:38:0Warning!RCS Partial Service;CM-MAC=----------------------;CMTS-MAC=-------------------------e;CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:38:0criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=------------------------------;CMTS-MAC=0---------------------------------e;CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:37:47Warning!RCS Partial Service;CM-MAC=---------------------------;CMTS-MAC=---------------------------ee;CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:37:47criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=------------------03;CMTS-MAC=0--------------------------CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:37:44Warning!RCS Partial Service;CM-MAC=4-----------------3;CMTS-MAC=-----------------ee;CM-QOS=1.1;CM-VER=3.0;
02/12/2022 17:37:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=--------------CMTS-MAC=00:------------------------CM-QOS=1.1;CM-VER=3.0;
1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person
A 2ac is desperate last shot - but should be ok as long as you reconnect your wifi devices to one of the 2 SSID's. It wont help though if there is an external wiring issue - which it sounds like there is.

So can you do this....

Check for any “known network faults - Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.