new hub 5

[baffles]

Hi all

I have had the opportunity to have a hub 5 about 6 months now.

I am constantly having wifi issues and broadband issues.

slow streaming on tv apps and sometimes even on direct ethernet connections

Alexa speaks message " having trouble connecting to Internet, reboot hub"

always getting good speeds on ookla speedtest.

I recently found out the hub 5 is on test and only selected areas and subscribers.

Is any one else having these problems, I am about to ditch the onboard wifi in favour of a mesh system but cost is making me think twice, I have never had any real issues in the past unless there has been a fault, I upgraded from a Hub 3

any info greatly appreciated 

[Andrew-G · Accepted solution]

Staff here can advise on getting the Hub 5 replaced with a Hub 3 if you so wish.  If you do want to go down the mesh route, then I can confirm that the Hub 5 works as well in modem mode as a Hub 3, and plays nicely with my TP-Link Deco M4.

If you were previously happy with the Hub 3's wifi, then hold out for getting a Hub 3 back - no point paying a hundred quid to sort out the Hub 5's problems.  Before following either course of action, be sure that this is a wireless connectivity issue, because if it's a cable fault, then neither changing the hub nor using modem mode will resolve that.

[baffles]

cheers for that info, pretty sure my cabling is fine, done end to end continuity test ,all ok

i was also thinking about getting the mesh system you are using, 

thanks again

[Kain_W]

Hi there baffles,

Thanks for your responses, from checking our service I can't currently see any readings that would attribute to the problem at hand.

How is the service looking now?

Let us know,

[baffles]

Hi

Thanks for your response.. I have disabled wifi on the hub and gone to Modem mode and installed a Mesh  Wi Fi setup.

Havent  had any further issues so far.

thanks again.