network causing issues connecting to servers on ps5

[dougieando6]

Hi, I can see that this issue has been posted multiple times on here but there doesnt seem to be a fix.

My network isnt letting my ps5 connect to the servers of any games. I have tried changing dns settings, modem mode, factory reset nothing works. This issue has only started in the last few days.

I know its a network issue because everything works fine on my mobile hotspot. Im connected via LAN.

How can I resolve this?

[jbrennand]

What error messages are you getting ? Is your i.p. address being blocked on those gaming sites?

[dougieando6]

the error messages are “unable to connect to server” etc.

https://community.virginmedia.com/t5/Networking-and-WiFi/PlayStation-connection-error-Resolved-F0101...

This thread shows its an obvious virgin issue which hasnt been resolved.

[jbrennand]

That thread is closed because the initial poster's issue was resolved. Others who tagged along had similar issues - as do you.

As you have started your own thread (as VM advised) on this, one of their agents can investigate when they get here in a day or so.

[Tom_W1]

Hi @dougieando6 thanks for your post here, although I'm sorry to hear of your concerns raised here.

I know you've mentioned that it is an issue via ethernet, but does this happen when you are connected via WiFi too?

Many thanks

[dougieando6]

yes same issues on wifi.

[Ashleigh_C]

Hi there @dougieando6

Thank you so much for your response.

Can I also ask if all your PlayStation software is up to date?