multiple reboots last 4 days

[paddy10tellys]

 My phone comes through the router now so I can't even phone them. Mobile says we are closed.

Why did I renew after 12 years expensive service?

[lotharmat]

>Why did I renew after 12 years of utterly sh*t, useless, expensive service?

Good question...

When you say reboots - what exactly do you mean? It could be that your connection is out of spec and needs a tech visit to remedy.

Have you tried calling 0800 561 0061 to see if you are being impacted by any local issues? It owuld appear that there is a pretty sizeable one around Wigan at the moment.

If there are no issues listed,

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (you will likely need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!

[paddy10tellys]

Refresh data

Cable Modem StatusItemStatusComments

Acquired Downstream Channel (Hz)	474250000	Locked
Ranged Upstream Channel (Hz)	39400000	Locked
Provisioning State	Online

[paddy10tellys]

ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID

1	474250000	2.7	38	256 qam	9
2	482250000	2.5	38	256 qam	10
3	490250000	3	38	256 qam	11
4	498250000	2.9	38	256 qam	12
5	506250000	2	38	256 qam	13
6	514250000	1.9	38	256 qam	14
7	522250000	2.2	38	256 qam	15
8	530250000	3	38	256 qam	16
9	538250000	2.5	38	256 qam	17
10	546250000	1.7	38	256 qam	18
11	554250000	1.4	38	256 qam	19
12	562250000	2	38	256 qam	20
13	570250000	2.5	38	256 qam	21
14	578250000	2.4	38	256 qam	22
15	586250000	1.5	38	256 qam	23
16	594250000	1.2	38	256 qam	24
17	602250000	1.5	38	256 qam	25
18	610250000	1.5	38	256 qam	26
19	618250000	1.4	29	256 qam	27
20	658250000	0.5	38	256 qam	28
21	666250000	0.5	31	256 qam	29
22	674250000	0.7	31	256 qam	30
23	682250000	0.9	38	256 qam	31
24	690250000	0.2	38	256 qam	32

[paddy10tellys]

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 40.3 5120 64 qam 6
2 46200000 40.8 5120 64 qam 5
3 25800000 40.3 5120 64 qam 8
4 32600000 40.3 5120 64 qam 7

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt062+voc-b.cm

Primary Downstream Service Flow

SFID	38908
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	38907
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Network Log
Time Priority Description
10/09/2021 07:50:48 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 22:43:49 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 22:42:39 Error DCC-ACK rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 22:42:1 Error Service Change Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 22:37:53 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 22:37:51 Error DCC-ACK rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 22:37:36 Error Service Delete Response rejected - Invalid Transaction;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 22:37:13 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 22:37:12 Error DCC-ACK rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 22:35:13 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 22:34:52 Error DCC-ACK rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 22:25:15 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 22:25:1 Error Service Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 22:18:33 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 22:00:36 Error Service Change Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 21:59:22 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 21:55:37 Error Service Add rejected - Required parameter not present;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 21:51:44 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 21:49:7 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2021 21:48:21 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[paddy10tellys]

Please allow me to apologise for my childish rant last night

[paddy10tellys]

Share broadband quality monitor 

[newapollo · Accepted solution]

Hi paddy10tellys,

Your BQM is showing as all red. Either your hub is switched off, or it's not being picked up.

My hub3 often does that and if  I reboot the hub the BQM starts working again.

[paddy10tellys]

Thank you Lothar

[paddy10tellys]

Thank you Dave