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MickB27
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mobile

I have just contacted Virgin call center to resolve a problem and gave up after being passed to the fourth person to asked the same questions saying this was not his department.

Every time I leave home I lose my Wi)Fi and have to reconect mannualy on my return home although it is set to AUTO reconnect. I have just returned from a holiday abroad and evry time I re entered the hotel my phone would autometicly re connect also when I visit friends and family.I am receiving texes anything up to 18 days late.

As it is a waste of time contacting customer services has anyone any ideas.

Mick

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jbrennand
Alessandro Volta
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Re: mobile

What make/model/OS is the mobile?
Is it with a VM SIM?
Have you tried disconnecting and "forgetting" the network - then re-connecting with the password?

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Forum Team
Forum Team
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Re: mobile

Hi MickB27, 

Sorry that you're having this issue. 

Can you try the above that has been suggested?

If nothing helps then please let me know and I'll be happy to take a closer look. 

 

Thanks. 

Emma_C - Forum Team
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