on 18-01-2022 18:41
Not sure if this is the right place, first day haha! anyways, a message from above number wanting to confirm date of wifi set up. thing is I've already confirmed over phone a couple times earlier in the month and I've never gotten a message from a +447 before, this is mobile no? can someone confirm that this number is legit virgin media and is it normal to receive so many calls to confirm date of wifi?
thanks
on 18-01-2022 19:00
@moustachio wrote:Not sure if this is the right place, first day haha! anyways, a message from above number wanting to confirm date of wifi set up. thing is I've already confirmed over phone a couple times earlier in the month and I've never gotten a message from a +447 before, this is mobile no? can someone confirm that this number is legit virgin media and is it normal to receive so many calls to confirm date of wifi?
thanks
Virgin don’t sell Wifi. They sell a cable service
on 18-01-2022 19:36
Yes i paid for broadband and it is supposed to be installed this week. A message from said number say "Hi, it's Virgin Media. The big day's coming! We'll be connecting you on [date and address]. Reply KEEP to confirm or CHANGE to reschedule."
on 22-01-2022 11:47
Hi moustachio
Thanks for posting and welcome to the community. We do send SMS out to the number on file near the install date to confirm you're still good to be installed 🙂
Kind regards,
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