on 20-10-2020 20:45
I have had nothing but bother from Virgin media for over 2 weeks now.
my internet keeps dropping out across all my devices and have terrible speeds.
The device **:**:**:**:**:** has low signal strength, please move it closer to Hub 3.0. | |
8 | The device **:**:**:**:**:** has low signal strength, please move it closer to Hub 3.0. |
9 | The device **:**:**:**:**:** has low signal strength, please move it closer to Hub 3.0. |
10 | The device **:**:**:**:**:** has low signal strength, please move it closer to Hub 3.0. |
11 | The device **:**:**:**:**:** has low signal strength, please move it closer to Hub 3.0. |
12 | The device **:**:**:**:**:** has low signal strength, please move it closer to Hub 3.0. |
13 | The device **:**:**:**:**:** has low signal strength, please move it closer to Hub 3.0. |
14 | Please place your WiFi device near the Hub 3.0. |
i phoned virgin up yesterday and the guy who answered was very rude, unhelpful and unwilling to listen to what i had to say.
i told him my problems and he told me to restart my router and check all the cables, which i have done and he basically called me a liar saying the router hadn't been restarted in over 2 weeks despite the fact i have restarted it about 20 times in the last week alone and leaving it off through the night over the weekend.
getting really fed up now, looking at this problem from previous people's threads it looks like a router problem that requires a replacement, i really dont want to have to sit on hold for another hour to be told "turn your router off at the wall, factory reset it" over and over.
on 20-10-2020 21:37
on 20-10-2020 21:39
on 20-10-2020 21:41
on 20-10-2020 21:42
That is it, just needs time to develop now.
on 21-10-2020 11:58
just tried ringing virgin media again, call centers closed?
i would rather them replace my router rather then me spending more money. any virgin media support people on these forums who can help?
on 21-10-2020 12:38
on 21-10-2020 16:20
i don't think you realise, the hub hasn't moved for 4 years and only last month started playing up with signal strength, the router is clearly on its way out.
on 21-10-2020 16:28
Or there is new interference on the way in ...
21-10-2020 16:33 - edited 21-10-2020 16:35
nope, a sky box and a TV with the hub sat next to it.
on 21-10-2020 16:45
Neighbours may have gotten a new/different router. Or a fish tank. Or any other of the many anomalies that effect WiFi performance