Hi. I posted on here 2 weeks ago but still haven't had a reply. I am still having the same issues. Everything will be fine for a day or 2 after i reset router but then i lose internet access/authentication problem etc etc. I have ran a line test and no problem was detected. Please help
Thanks for posting back here and my apologies that we didn't get to you sooner.
From checking your connection, the downstream power levels are too low at - 9 dBmV and for this I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.
On the 5th of September I was at home during the day. I noticed my SH3 rebooted on its own accord taking me offline. when I tried to log in to the router on the reboot I got to the login screen and it was no longer VM branded ( it defaulted to a light blue colour) - the router then rebooted again of its own accord and came back branded as VM. Since this has happened Wfi connections from Android work first time and I no longer have "Connected no Internet". I suspect VM have made a change on the router probably to the firewall.
It's working properly now however it would be nice if VM actually admitted there was an issue in the fist place.
And am telling you that it's the same.... Vivid 100mb and can't stream 4k???? Crazy!!!!! It was better with talk talk at least you get the Freeview channels lol on tv(m) package virgin don't even give you all the channels....
Thank the lord for android boxes... Stuff virgin crappie overpriced TV packages... With their crappie TV boxes!!!
LEAVE!!!!!!! OR ASK FOR A CRAZY DEAL!!!! CUSTOMER SERVICE WORKERS ARE PATRONISING... IT'S THEIR EQUIPMENT AND SERVICE THAT YOUR PAYING FOR... SO THEY SHOULD SEND OUT ENGINEERS!! AND THEY WILL IF YOU COMPLAIN ENOUGH...
ASK TO LEAVE AND THEY PASS YOU TO THE RETENTION CENTRE WHERE YOU WILL GET A PERFECT ENGLISH SPEAKING PERSON WITH THE POWER TO MAKE A DEAL WITH YOU(AS IF YOU ARE A NEW CUSTOMER) TAKE ADVANTAGE OF WHAT THEY OFFER YOU!! ***DON'T LET THEM SIGN YOU UP FOR 12MONTHS!!!*** if you are not in contract that is... Make sure you clearly state that aswell as all calls are recorded.... Why pay double when they let Brand new customers pay half....
Hi, I'm having exactly the same problems and have tried everything in this thread and still have the problem. I have just had my bandwidth upgraded from 50 to 100 and the problem happened at exactly the same time so I don't know if a knew fw was put on my superhub or something but it now doesn't work until I reset it daily. Help! Also the signal is not very good at the far side of the house. I have a super hub 2.