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Kannan1
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laptop and android authentication problem

Hello,

My laptop and android phone disconnected every day. the wifi saved but  not connected. when I try to connect   the message shown authentication problem, when reboot the router the wifi connected and working fine both. But next day the same problem happen again. I use Virgin router  super hub2 version.V1.01.31 . Please help me.

 [MOD EDIT: Subject heading changed to assist community]

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Argy
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Re: laptop & android authentication problem

Check your wifi security settings. If it is set to WPA Auto, try changing it to WPA2 PSU (AES) instead.

Just another VM user trying to help, so no guarantees that my advice will work .
If my suggestion is helpful, please mark it as helpful; it may help others. Just want to say "Thanks"? That's the Kudos button.
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Forum Team
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Re: laptop & android authentication problem

Hi Kannan1

 

Welcome to the community and thanks for posting.

 

Sorry to read that you are having an issue with your wireless connection.

 

Does the connection drop on both 2.4 GHz and 5 GHz or is it just the one?

You can change the wireless channel to improve the connection?

Also try to change the security as Argy mentioned.

 

Let us know how you get on

Sam


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Kannan1
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Re: laptop & android authentication problem

Hello Samantha,

Yes Both 2.4 GHz and 5 GHz drop and disconnected every time and also I change wifi channel 1 to 2 and change WPA Auto to WPA2 PSU (AES) but still I having problems.
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Kannan1
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Re: laptop & android authentication problem

and also the android phone message shown saved and laptop message shown secured in that case I reboot the hub then both are connected and working fine, this happen again and again I can't fix this issue.
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Re: laptop & android authentication problem

Hi Kannan1,

Thanks for trying the advice offered, though sorry it didn't help.

Would you do one further thing please - restore your Hub to factory settings? If that doesn't help post an update on here and we'll see what else we can do for youSmiley Happy


Jen
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Kannan1
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Re: laptop & android authentication problem

Hello Jen_A I did factory reset before and I did today again all the setting go back default but still I have 2.4 GHz problems for connecting both android and laptop. I try so many trouble shoot change IP address manually and renew and reset IP, and try to manually connected, Change power management , wireless channel change, wifi security settings change. But still the wifi not connected when I Switch off and on when I go out and come back home. the laptop on the network connection keep saying attempting to authenticate and connection secured and android said authentication problem. Once reboot or reset the router both or connected straight away.
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Re: laptop & android authentication problem

Hi Kannan1,

Thanks for trying that, though sorry it didn't help.

I think the next obvious step to take is to replace your existing Hub. So I've ordered a new one, free of charge, for you. It should be an updated model and it will be interesting to see how it performs so keep me updated Smiley Happy

Here are the details:

  • The new Hub should arrive within the next few days.
  • The courier, Yodel, will leave contact details should re-delivery arrangements be required.
  • A text, advising of the ETA, will be sent the day prior to delivery, to the mobile number listed on our systems.
  • Full setup & activation instructions will be included.

Look forward to hearing from you Smiley Happy


Jen
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Kannan1
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Re: laptop & android authentication problem

Hello Jen,

We received New router, but the new router not getting signal and I call customer care and engineer came and change another router finally the router working fine. No authentication problem both my laptop and android connect and communicate. Thank you your help.

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Re: laptop & android authentication problem

Hey Kannan1,

 

Thanks for the update Smiley Happy

 

Great to hear that your fault has been resolved.

 

Thanks again for keeping us in the loop, if we can help with anything else, please just ask.

 

Take care.

Heather_J

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