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lag spikes when gaming

babinjohn
Tuning in

hi new here. ive been having problems with my boardband for soem time now its constant lag spikes starting from 6pm to 10:30pm at night and this is every day its so frustrating becuase it makes gaming impossible could

https://www.thinkbroadband.com/broadband/monitoring/quality/share/67896405e733eca58ed152e4fa5a81483f19740c

Text Link - HTML Link

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/67896405e733eca58ed152e4fa5a81483f19740c">My Broadband Ping</a>

Small Graph (500x219 px) - HTML Link

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/67896405e733eca58ed152e4fa5a81483f19740c"><img alt="My Broadband Ping - my virgin media boardband" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/67896405e733eca58ed152e4fa5a81483f19740c.png" /></a>

Large Graph (800x350 px) - HTML Link

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/67896405e733eca58ed152e4fa5a81483f19740c"><img alt="My Broadband Ping - my virgin media boardband" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/67896405e733eca58ed152e4fa5a81483f19740c.png" /></a>

Text Link - BBCode (for forums; including thinkbroadband forums)

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/67896405e733eca58ed152e4fa5a81483f19740c]My Broadband Ping[/url]

Small Graph (500x219 px) - BBCode (for forums; not yet supported on thinkbroadband forums)

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/67896405e733eca58ed152e4fa5a81483f19740c][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/67896405e733eca58ed152e4fa5a81483f19740c.png[/img][/url]

Your Shared Graph

babinjohn_0-1653920411030.png

 

 
 

it be congestion? .ive set up a BQM up i will post live graph link below. 

28 REPLIES 28

hi still no fix on the upstream fault and its been 2 weeks now its just a joke now. can you please sort this?

Good morning babinjohn

Thanks for coming back to us. I am sorry it's not sorted. You are affected by a congestion issue in your area. Fault reference is F009884655. The estimated fix date for this is the 31st August. We are planning to undertake some upgrades to support the increased demand for our services in your area. When completed, any slow broadband speeds and buffering on TiVo apps you may be experiencing (particularly at peak times) will be resolved.

John_GS
Forum Team


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i think its outrageous i have to wait 2 months for this issue to be fixed.its been a on going issue now for over a year

I am very sorry for this, depending on the complexity of the fault, it can take longer to resolve. We are working hard to resolve this asap.

Best,

John_GS
Forum Team


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will i be getting compensated as im paying for a service that doesnt even work properly.

Hey there @babinjohn, thanks for reaching out to us.

We can look in to this for you for the issues you have had with the service.
I have had a look on the system and can see that there a utilization outage with an estimated repair date of August 31st.
I will send you a private message to look at the journey you have had so far with this, watch out for the purple envelope 🙂

Kind regards.

Ilyas_Y
Forum Team

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ok.

hi is their any update on the fix as its been 3 weeks now. still 31st august for the fix?

Hi babinjohn,

Thank you for reaching back out, I can see you are in a private chat with one of my colleagues who is helping, please keep it to that post, if you do need any further help they will be able to help further.

Regards

Paul.