internet unstable on ethernet

[kramerica]

Having disconnections on zoom and web whatsapp also has delays. Never had that in the past. This is despite being connected by wired connection.

[Tudor]

Firstly 

Check with Area faults on  0800 561 0061 or if you have a VM landline 150

if no faults in your area, go to 192.168.0.1 and post your up/downstream stats and network log. 

[kramerica]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	162750000	-0.4	40	256 qam	4
2	138750000	0	40	256 qam	1
3	146750000	0	40	256 qam	2
4	154750000	-0.2	40	256 qam	3
5	170750000	-0.7	40	256 qam	5
6	178750000	-0.9	40	256 qam	6
7	186750000	-1	40	256 qam	7
8	194750000	-1	43	256 qam	8
9	202750000	-1.2	40	256 qam	9
10	210750000	-1.7	40	256 qam	10
11	218750000	-1.9	40	256 qam	11
12	226750000	-2	40	256 qam	12
13	234750000	-2	40	256 qam	13
14	242750000	-2.5	40	256 qam	14
15	250750000	-2.7	40	256 qam	15
16	258750000	-2.9	40	256 qam	16
17	266750000	-3	40	256 qam	17
18	274750000	-3.2	40	256 qam	18
19	282750000	-3.5	40	256 qam	19
20	290750000	-3.7	40	256 qam	20
21	298750000	-3.9	40	256 qam	21
22	306750000	-3.9	40	256 qam	22
23	314750000	-4	40	256 qam	23
24	322750000	-4.2	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	66	72
2	Locked	40.9	85	81
3	Locked	40.9	74	85
4	Locked	40.9	66	79
5	Locked	40.9	59	68
6	Locked	40.9	62	42
7	Locked	40.9	40	44
8	Locked	43.3	29	41
9	Locked	40.9	29	31
10	Locked	40.3	41	23
11	Locked	40.9	30	23
12	Locked	40.3	46	13
13	Locked	40.9	35	13
14	Locked	40.9	21	14
15	Locked	40.9	27	12
16	Locked	40.9	26	0
17	Locked	40.9	31	0
18	Locked	40.3	27	0
19	Locked	40.9	37	0
20	Locked	40.9	37	0
21	Locked	40.3	29	0
22	Locked	40.9	24	0
23	Locked	40.3	30	0
24	Locked	40.9	41	0

[kramerica]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	47.8	5120	64 qam	6
2	39400000	46.3	5120	64 qam	8
3	46200000	46.3	5120	64 qam	7
4	60300000	47.3	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

[kramerica]

Network Log

Time Priority Description

19/09/2021 19:13:27	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2021 01:55:36	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2021 01:55:36	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 11:36:6	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 07:12:14	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 03:38:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 14:38:9	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 14:38:9	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 08:34:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2021 00:19:7	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 11:34:56	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 10:50:26	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 05:19:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 02:38:8	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 02:38:8	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2021 15:44:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2021 13:37:11	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:04:48	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:04:48	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 10:10:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[kramerica]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/46378a4af222b7d45471db57f43a7f1163f4bfca-20-09-2021

[lotharmat · Accepted solution]

I can see the problems between 0700 and 0900

Power levels and SNR all look to be within spec - it could be a short-lived area fault that is now resolved.

Keep your eye on it and if the PostRS errors start rising - drop back on here and Forum staff will be able to advise!

[Lee_R]

Hi @kramerica thanks for posting and welcome back to our community.

Sorry to hear you're having an issue with your internet connection.  I would like to help you resolve this.  I am going to send you a private message.

Regards

Lee_R

[Lee_R]

Sorry @kramerica

Just need to add, I've had a look at your account from here; and I want to send a technician to your property.  The private message is just to confirm a few details.

Regards

Lee_R

[Lee_R]

Hi @kramerica thanks for confirming your details.

I have booked the first available technician to attend your property.  You can view and amend this appointment here.

Regards

Lee_R