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edd78
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internet speed low only getting 6.67 download

hi. just looking for advice on my connection speed at the moment i ran a test via a link from virgin media and i got 6.67 download with a 9.50 upload in my mums house . i ran the same test on my own router and i got 110 download with a 6.60 upload.. i have tried resetting the router no change so looking to see what i can do next or probably need some one from virgin to help with connection speed

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Superuser
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Re: internet speed low only getting 6.67 download

This via wired/wireless at mums house?, if wireless can you test Via wired, would need to check hub if can go http://192.168.0.1 click on router status and if can post the downstream, upstream and network log.




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Re: internet speed low only getting 6.67 download

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000002.738256 qam21
21390000003.538256 qam1
31470000003.438256 qam2
41550000003.538256 qam3
51630000003.438256 qam4
61710000003.538256 qam5
71790000003.538256 qam6
81870000003.438256 qam7
91950000003.238256 qam8
10203000000338256 qam9
11211000000338256 qam10
122190000003.238256 qam11
132270000003.238256 qam12
142350000003.238256 qam13
152430000003.238256 qam14
162510000003.238256 qam15
17259000000338256 qam16
182670000003.438256 qam17
192750000003.238256 qam18
202830000002.938256 qam19
212910000002.938256 qam20
223070000002.538256 qam22
233150000002.738256 qam23
243230000001.938256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6220
2Locked38.9150
3Locked38.6210
4Locked38.6130
5Locked38.6210
6Locked38.6310
7Locked38.9280
8Locked38.9240
9Locked38.6220
10Locked38.9220
11Locked38.680
12Locked38.980
13Locked38.690
14Locked38.9220
15Locked38.990
16Locked38.9120
17Locked38.640
18Locked38.680
19Locked38.960
20Locked38.960
21Locked38.960
22Locked38.9190
23Locked38.6180
24Locked38.6130
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Re: internet speed low only getting 6.67 download

Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200014 4.575 5120 64 qam 11
2 39400004 4.575 5120 64 qam 12
3 53700000 4.575 5120 64 qam 10
4 60300000 4.725 5120 64 qam 9


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
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Re: internet speed low only getting 6.67 download

Refresh data
Network Log
Time Priority Description
25/08/2019 06:00:37 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/08/2019 08:15:50 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/08/2019 14:06:48 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/08/2019 22:13:6 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/08/2019 22:13:6 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 02:31:45 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2019 17:43:3 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2019 01:13:7 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2019 01:13:7 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2019 08:20:6 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2019 01:24:18 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2019 06:59:41 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2019 11:14:56 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2019 19:12:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2019 19:51:45 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2019 21:05:38 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2019 21:05:38 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/09/2019 10:11:25 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2019 11:10:44 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2019 01:47:54 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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edd78
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Message 6 of 12
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Re: internet speed low only getting 6.67 download

hi paultechy i have posted the information required. I have done this wired
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Tudor
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Message 7 of 12
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Re: internet speed low only getting 6.67 download

Stats are fine. What is the current speed via a wired device?


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
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Re: internet speed low only getting 6.67 download

hi thank you for the reply 

just done a test using speedtest.net and the result of the test is whilst connected with wire

 PING ms
18
 DOWNLOAD Mbps
6.80
 
 UPLOAD Mbps
3.73
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Message 9 of 12
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Re: internet speed low only getting 6.67 download

hi just done a test at my place and the results are
18
DOWNLOAD Mbps
89.41
UPLOAD Mbps
5.67

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Superuser
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Message 10 of 12
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Re: internet speed low only getting 6.67 download

as Tudor said signal levels are fine, nothing major showing in the network log, could be looking at possible high utilisation issue, the forum staff can look into this in more detail



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