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alien_12
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internet on and off

For the last month I've been experiencing loss of internet that has slowly got worse. I had an appointment for an enineer to come round tody but I cancelled because it seemed to be ok, but this evening its on and off all the time. I've made another appointment for an enineer viit on monday. Does this mean anything?

Date Time Error Number Error Description

22/02/201921:39:53 GMT82000200No Ranging Response received - T3 time-out
22/02/201921:39:50 GMT82000200No Ranging Response received - T3 time-out
22/02/201921:39:37 GMT84000510Downstream Locked Successfully
22/02/201921:39:37 GMT84020300MDD message timeout
22/02/201921:39:36 GMT84020200Lost MDD Timeout
22/02/201921:39:35 GMT66050310Auth Success - Web login successful.
22/02/201921:39:23 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
22/02/201921:38:32 GMT82000200No Ranging Response received - T3 time-out
22/02/201921:38:29 GMT82000200No Ranging Response received - T3 time-out
22/02/201921:38:26 GMT82000200No Ranging Response received - T3 time-out
22/02/201921:38:22 GMT84000510Downstream Locked Successfully
22/02/201921:38:14 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
22/02/201921:37:47 GMT66050310Auth Success - Web login successful.
22/02/201921:37:07 GMT84000510Downstream Locked Successfully
22/02/201921:36:48 GMT68000409TOD not Established
22/02/201921:36:40 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
22/02/201921:35:41 GMT82000200No Ranging Response received - T3 time-out
22/02/201921:35:36 GMT82000200No Ranging Response received - T3 time-out
22/02/201921:35:35 GMT82000200No Ranging Response received - T3 time-out
22/02/201921:35:33 GMT82000200No Ranging Response received - T3 time-out
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alien_12
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Re: internet on and off


Internet Connection IP Address Status
WAN IP Address 82.34.32.120
Lease Time Remaining 4 days 10h:53m:36s
Expiry Wed 27 Feb 09:07
Current Network Time Fri 22 Feb 22:13 GMT
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked 17 267000000 Hz 256 QAM -7.0 dBmV 36.0 dB 955 844
Locked 18 275000000 Hz 256 QAM -8.0 dBmV 35.6 dB 422 285
Locked 19 283000000 Hz 256 QAM -5.4 dBmV 36.2 dB 518 466
Locked 20 291000000 Hz 256 QAM -6.5 dBmV 36.4 dB 416 322
Locked 21 299000000 Hz 256 QAM -6.3 dBmV 36.4 dB 349 306
Locked 22 307000000 Hz 256 QAM -7.2 dBmV 36.4 dB 1082 993
Locked 23 315000000 Hz 256 QAM -5.8 dBmV 36.4 dB 1036 959
Locked 24 323000000 Hz 256 QAM -6.1 dBmV 36.8 dB 450 376

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 3 24400000 Hz ATDMA 58.0 dBmV 16QAM 6400000 Hz 5120 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
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griffin
Alessandro Volta
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Re: internet on and off

Your downstream power levels are too low and you are only picking up one upstream with the power maxxed out.

I would give the coax cable a quick check from the Hub to the cable entry point checking for obvious signs of damage and all connectors are hand tight.

You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

 

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alien_12
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Re: internet on and off

thank you, I have an engineer booked for monday morning.
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Forum Team (Retired) Tom_S
Forum Team (Retired)
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Re: internet on and off

Hi alien_12,

 

Sorry to hear you're experiencing issues at the moment. If you need any further assistance after the engineer visit just pop back and let us know.

 

Thanks,

Tom_S

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