internet keeps dropping hub 3

[April47]

Hello

Recently my internet keeps dropping in and out for 60seconds to 5 mins , I have found that it happens anytime of day but more at night , we never had a problem up until a week or so, 

here is the errors from my modem as of today

kind regards

 

[lotharmat]

Can you post your Hub status and logs as TEXT?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (If you get an error - just click the 'post' button again).

[April47]

hi i have allready tryed to do that and comes up with errors constantly , i kept changing and fixing the about 10 times , 

[April47]

Network Log

Time Priority Description

02/12/2021 14:13:17	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2021 14:09:17	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/11/2021 13:46:8	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/11/2021 13:26:49	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/11/2021 13:26:49	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/11/2021 13:26:48	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 15:00:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2021 09:30:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 18:55:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 21:30:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2021 16:47:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2021 21:30:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 16:10:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 09:30:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2021 03:10:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 03:25:2	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2021 06:30:6	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2021 21:57:46	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2021 04:13:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[April47]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	139000000	Locked
Ranged Upstream Channel (Hz)	32600263	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	7.3	38	256 qam	1
2	147000000	7.1	38	256 qam	2
3	155000000	7	38	256 qam	3
4	163000000	6.6	38	256 qam	4
5	171000000	6.6	38	256 qam	5
6	179000000	6.5	38	256 qam	6
7	187000000	6.1	38	256 qam	7
8	195000000	6	38	256 qam	8
9	203000000	5.5	38	256 qam	9
10	211000000	5.3	38	256 qam	10
11	219000000	5	38	256 qam	11
12	227000000	4.6	38	256 qam	12
13	235000000	4.5	38	256 qam	13
14	243000000	4.5	38	256 qam	14
15	251000000	4.4	38	256 qam	15
16	259000000	4.3	38	256 qam	16
17	267000000	4	38	256 qam	17
18	275000000	4	38	256 qam	18
19	283000000	3.7	38	256 qam	19
20	291000000	3	38	256 qam	20
21	299000000	3.4	38	256 qam	21
22	307000000	3.7	38	256 qam	22
23	315000000	3.7	38	256 qam	23
24	323000000	3.5	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	52	0
2	Locked	38.9	21	0
3	Locked	38.6	30	0
4	Locked	38.9	44	0
5	Locked	38.6	38	13
6	Locked	38.6	11	41
7	Locked	38.9	36	17
8	Locked	38.9	25	14
9	Locked	38.6	39	0
10	Locked	38.6	28	0
11	Locked	38.9	37	0
12	Locked	38.9	34	0
13	Locked	38.9	18	0
14	Locked	38.6	10	0
15	Locked	38.6	14	0
16	Locked	38.9	11	0
17	Locked	38.6	11	0
18	Locked	38.9	13	0
19	Locked	38.6	16	0
20	Locked	38.6	61	0
21	Locked	38.6	40	0
22	Locked	38.9	26	7
23	Locked	38.6	41	0
24	Locked	38.6	29	25

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600263	35	5120	64 qam	5
2	46200322	35.8	5120	64 qam	3
3	39400278	35.5	5120	64 qam	4
4	25800273	34.5	5120	64 qam	11

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[April47]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt057-b.cm

Primary Downstream Service Flow

SFID	78112
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	78111
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

[royster862]

I have exactly the same issue right now (again). Had it the other week. Last week it was rock solid, no loss of connection but yet again the problem has started up again this week.

Never had this problem before until a couple of weeks ago and it's up and down like this ever since.

Root cause was not found on my thread as it sorted itself out.

• Considering getting rid of Virgin Media now as another provider can now provide service in my area.

[jbrennand]

Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related - the stats dont look too bad.

What are the various Hub lights showing/doing when this happens?

If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[April47]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/149996888531f8a97822c3107fbeb243eab1a03f

[April47]

AS THE LIGHTS , WHEN IT HAPPENS ITYS ONLY OFF A FEW SECONDS AND BY THE TIME WE GET TO THE HUB ITS BACK ON