internet keeps disconnecting

[Ezuzu]

When i go to the network log it says

Time Priority Description

30-05-2022 22:18:26	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-05-2022 22:18:26	warning	Dynamic Range Window violation
30-05-2022 11:37:38	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-05-2022 11:37:38	warning	Dynamic Range Window violation
30-05-2022 08:59:51	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-05-2022 00:54:42	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-05-2022 00:54:42	warning	Dynamic Range Window violation
28-05-2022 16:40:58	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2022 16:39:15	warning	Dynamic Range Window violation
28-05-2022 16:39:15	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2022 13:59:37	warning	Dynamic Range Window violation
28-05-2022 13:59:37	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2022 13:46:19	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2022 13:46:19	warning	Dynamic Range Window violation
28-05-2022 13:45:44	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2022 12:53:06	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2022 12:53:06	warning	Dynamic Range Window violation
28-05-2022 10:51:02	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2022 10:51:02	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2022 10:51:02	critical	16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Ezuzu]

I had it connected via ethernet as well. and same result, even tried different cables. Incase they were faulty, but stil no aval

[Natalie_L]

Hi Ezuzu, 

Thank you for getting back to us and provisioning the additional information.

We have identified that your device may be running out of specification so we have logged this with our network team. 

Could you please monitor your connection over the next 24-48 hours and let us know how you get on?

Thanks 

[Ezuzu]

What does that even mean? 

[John_GS]

Hi Ezuzu,

Thanks for coming back to us. I am sorry for the confusion. This means my colleague raised a network order. This has been fixed but you do need a tech visit as some of the downstream channels are out of spec. I will send you a PM now to book this in.

Best,

[John_GS]

Hi @Ezuzu

Thanks for joining me on PM. Just to update the thread, the tech visit was booked in. It'll be trackable in the online account - virg.in/myVM - where you can also cancel it if needed.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment

[Ezuzu]

The engineer came, and replaced the router with the HUB4, which previously had HUB5. I've done a few speed tests, and barely got 300mb via ethernet directly to the modem... I'm paying for 1giga. I'll do more speed tests in a couple of days, and keep monitoring it. 

[Gareth_L]

Hello Ezuzu,

Can I please ask how the speed is looking now? 

Gareth_L