internet keeps disconnecting

[Ezuzu]

When i go to the network log it says

Time Priority Description

30-05-2022 22:18:26	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-05-2022 22:18:26	warning	Dynamic Range Window violation
30-05-2022 11:37:38	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-05-2022 11:37:38	warning	Dynamic Range Window violation
30-05-2022 08:59:51	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-05-2022 00:54:42	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-05-2022 00:54:42	warning	Dynamic Range Window violation
28-05-2022 16:40:58	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2022 16:39:15	warning	Dynamic Range Window violation
28-05-2022 16:39:15	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2022 13:59:37	warning	Dynamic Range Window violation
28-05-2022 13:59:37	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2022 13:46:19	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2022 13:46:19	warning	Dynamic Range Window violation
28-05-2022 13:45:44	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2022 12:53:06	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2022 12:53:06	warning	Dynamic Range Window violation
28-05-2022 10:51:02	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2022 10:51:02	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2022 10:51:02	critical	16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Ezuzu]

Can't even play a single game without it lagging and disconnecting over and over again. Literally unsable. 

[jbrennand]

Post up the rest of the data like this....
________________________________

Post the 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page again. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[Ezuzu]

Item Status Comments

Acquired Downstream Channel(Hz)	331000000	Locked
Ranged Upstream Channel(Hz)	60300000	Ranged
Provisioning State	Online	Operational

[Ezuzu]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	10.1	43	QAM 256	25
2	139000000	9.6	41	QAM 256	1
3	147000000	10.2	42	QAM 256	2
4	155000000	10.6	42	QAM 256	3
5	163000000	9.8	42	QAM 256	4
6	171000000	9.4	42	QAM 256	5
7	179000000	9.9	42	QAM 256	6
8	187000000	10.5	43	QAM 256	7
9	195000000	10.3	43	QAM 256	8
10	203000000	9.8	42	QAM 256	9
11	211000000	10.2	42	QAM 256	10
12	219000000	10.6	43	QAM 256	11
13	227000000	10.1	42	QAM 256	12
14	235000000	9.3	42	QAM 256	13
15	243000000	8.8	41	QAM 256	14
16	251000000	8.8	42	QAM 256	15
17	259000000	9.2	42	QAM 256	16
18	267000000	9.4	42	QAM 256	17
19	275000000	9.5	42	QAM 256	18
20	283000000	9.9	43	QAM 256	19
21	291000000	10.4	43	QAM 256	20
22	299000000	10.2	43	QAM 256	21
23	307000000	10.1	43	QAM 256	22
24	315000000	10	43	QAM 256	23
25	323000000	10.3	43	QAM 256	24
26	339000000	10.2	43	QAM 256	26
27	347000000	10.2	43	QAM 256	27
28	355000000	10.4	43	QAM 256	28
29	363000000	10.5	43	QAM 256	29
30	371000000	10	43	QAM 256	30
31	379000000	9.5	43	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	43	13248	26573
2	Locked	41	623280	5819033
3	Locked	42	911689	5202263
4	Locked	42	999896	6069386
5	Locked	42	1019477	10123402
6	Locked	42	803057	4676990
7	Locked	42	819837	7977950
8	Locked	43	193522	2136713
9	Locked	43	22554	124346
10	Locked	42	26560	144152
11	Locked	42	23898	142308
12	Locked	43	22381	127081
13	Locked	42	24346	215588
14	Locked	42	23019	231265
15	Locked	41	22008	172549
16	Locked	42	17318	137057
17	Locked	42	16409	114008
18	Locked	42	13221	94287
19	Locked	42	13993	80065
20	Locked	43	15818	59965
21	Locked	43	12356	45833
22	Locked	43	13634	41559
23	Locked	43	10646	35315
24	Locked	43	13473	37770
25	Locked	43	11585	38158
26	Locked	43	11836	18465
27	Locked	43	10569	16863
28	Locked	43	12393	14756
29	Locked	43	10761	12962
30	Locked	43	11430	12710
31	Locked	43	9349	13361

[Ezuzu]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	39.8	5120	QAM 64	1
2	53700000	38.5	5120	QAM 64	2
3	46200000	38.8	5120	QAM 64	3
4	39400000	37	5120	QAM 64	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Ezuzu]

Network Log

Time Priority Description

09-06-2022 10:27:25	warning	Dynamic Range Window violation
09-06-2022 10:27:25	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-06-2022 04:04:42	warning	Dynamic Range Window violation
09-06-2022 04:04:42	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-06-2022 22:08:43	warning	Dynamic Range Window violation
08-06-2022 22:08:43	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-06-2022 20:48:13	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-06-2022 20:48:13	warning	Dynamic Range Window violation
08-06-2022 14:02:02	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-06-2022 14:02:02	warning	Dynamic Range Window violation
08-06-2022 14:02:02	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-06-2022 14:02:02	warning	Dynamic Range Window violation
08-06-2022 14:01:27	warning	Dynamic Range Window violation
08-06-2022 14:01:27	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-06-2022 14:01:27	warning	Dynamic Range Window violation
08-06-2022 14:01:27	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-06-2022 05:08:11	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-06-2022 05:05:07	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-06-2022 05:05:07	warning	Dynamic Range Window violation
08-06-2022 05:05:04	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-06-2022 21:33:19	warning	Dynamic Range Window violation
07-06-2022 21:33:19	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-06-2022 21:33:19	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-06-2022 21:33:19	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-06-2022 21:33:19	warning	Dynamic Range Window violation
07-06-2022 21:33:19	warning	Dynamic Range Window violation
07-06-2022 21:31:46	warning	Dynamic Range Window violation
07-06-2022 21:31:46	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-06-2022 13:51:26	warning	Dynamic Range Window violation
07-06-2022 13:51:26	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-06-2022 13:51:26	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-06-2022 13:51:26	warning	Dynamic Range Window violation

[Ezuzu]

I've been using it on modem mode since a mesh system was installed. 

[David_Bn]

Good Morning @Ezuzu, thanks for your post on our Community Forums, and I'm sorry to hear of the broadband disconnecting on you.

Are you possibly able to provide me with an update on if this is still disconnecting on you?

Have you taken the hub out of modem mode to see if this connection remains stable?

Do you experience drops in connection on a wired device as well as Wi-Fi?

Kindest regards,

David_Bn

[Ezuzu]

Yes, I've had it in Wifi mode as well, and still happens, it's the same.