internet cutting out

[scottmaguire]

my internet keeps  cutting out it has disconnected multiple times a day, i have rebooted and factory reset the router but it still keeps disconnecting randomly any ideas would be helpfull.

[jbrennand]

Mmmm... Stats all look good - although Up power levels are high (but they are still just in range) and no T3's showing - but the Logs are really odd and the BQM is showing droppage!

Can you check for known faults as below - if nothing is showing on the two places report back and we can try another approach

Check the "Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

[scottmaguire]

i ran the test and it said no known issues

[jbrennand]

ok - I will ask VM to come here an take a look at it

[Serena_C]

Hi @scottmaguire

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the connection issues you are experiencing, I would like to take a look at your account and arrange a technician appointment as your upstream power levels appear to be out of spec.

I shall send you a private message now to obtain the details required.

Kind regards,

Serena

[Zoie_P]

Hi Scottmaguire,

Thank you for messaging with us and confirming, you will be free on the scheduled tech date. If you would like to view or change your appointment you can do so here, under Help> Orders and Appointments.

Zoie