on 03-09-2021 15:07
my internet keeps cutting out it has disconnected multiple times a day, i have rebooted and factory reset the router but it still keeps disconnecting randomly any ideas would be helpfull.
on 03-09-2021 15:11
on 03-09-2021 15:16
hi its both wired and wireless devices and it is a super hub 3 and it only shows a green light on the router sometimes when the internet cuts out
on 03-09-2021 15:17
on 03-09-2021 15:18
on 03-09-2021 15:30
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 203000000 | Locked |
Ranged Upstream Channel (Hz) | 53700000 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | -1.2 | 40 | 256 qam | 9 |
2 | 139000000 | -0.2 | 38 | 256 qam | 1 |
3 | 147000000 | -0.5 | 40 | 256 qam | 2 |
4 | 155000000 | -0.5 | 40 | 256 qam | 3 |
5 | 163000000 | -0.5 | 40 | 256 qam | 4 |
6 | 171000000 | -0.5 | 40 | 256 qam | 5 |
7 | 179000000 | -0.7 | 40 | 256 qam | 6 |
8 | 187000000 | -0.7 | 40 | 256 qam | 7 |
9 | 195000000 | -0.9 | 40 | 256 qam | 8 |
10 | 211000000 | -1.4 | 40 | 256 qam | 10 |
11 | 219000000 | -1.5 | 40 | 256 qam | 11 |
12 | 227000000 | -1.9 | 40 | 256 qam | 12 |
13 | 235000000 | -2 | 40 | 256 qam | 13 |
14 | 243000000 | -2 | 40 | 256 qam | 14 |
15 | 251000000 | -1.9 | 40 | 256 qam | 15 |
16 | 259000000 | -1.7 | 40 | 256 qam | 16 |
17 | 267000000 | -1.5 | 40 | 256 qam | 17 |
18 | 275000000 | -1.7 | 40 | 256 qam | 18 |
19 | 283000000 | -1.7 | 40 | 256 qam | 19 |
20 | 291000000 | -1.5 | 40 | 256 qam | 20 |
21 | 299000000 | -1.4 | 40 | 256 qam | 21 |
22 | 307000000 | -1.5 | 40 | 256 qam | 22 |
23 | 315000000 | -1.4 | 40 | 256 qam | 23 |
24 | 323000000 | -1.2 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 6 | 0 |
2 | Locked | 38.9 | 6 | 0 |
3 | Locked | 40.3 | 5 | 0 |
4 | Locked | 40.9 | 18 | 0 |
5 | Locked | 40.3 | 17 | 0 |
6 | Locked | 40.9 | 5 | 0 |
7 | Locked | 40.9 | 6 | 0 |
8 | Locked | 40.3 | 5 | 0 |
9 | Locked | 40.3 | 16 | 0 |
10 | Locked | 40.3 | 6 | 0 |
11 | Locked | 40.9 | 6 | 0 |
12 | Locked | 40.3 | 5 | 0 |
13 | Locked | 40.9 | 5 | 0 |
14 | Locked | 40.3 | 4 | 0 |
15 | Locked | 40.3 | 6 | 0 |
16 | Locked | 40.3 | 6 | 0 |
17 | Locked | 40.3 | 6 | 0 |
18 | Locked | 40.3 | 5 | 0 |
19 | Locked | 40.9 | 6 | 0 |
20 | Locked | 40.3 | 6 | 0 |
21 | Locked | 40.9 | 7 | 0 |
22 | Locked | 40.3 | 6 | 0 |
23 | Locked | 40.3 | 5 | 0 |
24 | Locked | 40.3 | 6 | 0 |
on 03-09-2021 15:32
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 50.3 | 5120 | 64 qam | 7 |
2 | 46200000 | 49.8 | 5120 | 64 qam | 8 |
3 | 39400000 | 49.5 | 5120 | 64 qam | 9 |
4 | 60300000 | 50.5 | 5120 | 64 qam | 6 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 03-09-2021 15:33
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt057-b.cm |
SFID | 435150 |
Max Traffic Rate | 117000047 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 435149 |
Max Traffic Rate | 10500047 |
Max Traffic Burst | 16320 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
03/09/2021 13:48:36 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 13:48:35 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 13:40:14 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 12:58:15 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 12:48:49 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 12:44:41 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 12:28:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 11:55:48 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 11:55:34 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 11:55:34 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 11:37:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 11:37:11 | critical | REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 11:37:11 | Error | T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 11:37:11 | critical | Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 11:37:11 | critical | Registration RSP rejected message syntax error;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 11:35:47 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 11:31:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/09/2021 22:40:43 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/09/2021 20:37:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/09/2021 19:51:57 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
https://www.thinkbroadband.com/broadband/monitoring/quality/share/f1c72769278b4fde88c566338905159a796ae973
on 03-09-2021 15:34
on 03-09-2021 15:35