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BATCH007
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internet connection has been dropping out for months

i was wondering if someone could check my logs. it keeps always cutting out connection. its a real nightmare.

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Re: internet connection has been dropping out for months

Hi BATCH007,

 

Welcome to our Community Forum and thank you for posting.

 

Sorry to hear that your internet connection keeps dropping and for the inconvenience caused.

 

Please can you give us more information on the issue you're experiencing such as whether it's affecting both wired and wireless connection?

 

Also if you can you post your logs on here so we can take a look as the more information we have the better.

 

Warm Regards,

 

Lisa_CC

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BATCH007
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Re: internet connection has been dropping out for months

hi with wireless what codes would you like me to paste?

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BATCH007
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Re: internet connection has been dropping out for months

Cable Modem Status Item Status Comments

Acquired Downstream Channel (Hz)267000000 HzLocked
Ranged Upstream Channel (Hz)46200000 HzSuccess
Provisioning StateOKOperational

 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 299000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 17 18 19 20 21 22 23 24QAM 256 QAM 256 QAM 256 QAM256 QAM256 QAM256 QAM256 QAM2566.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=170.8 dBmV 0.6 dBmV 0.7 dBmV 0.3 dBmV 1.3 dBmV 1.5 dBmV 1.6 dBmV 1.1 dBmV39.9 dB 39.9 dB 39.5 dB 39.4 dB 39.0 dB 39.0 dB 39.0 dB39.0 dB

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)

 

Upstream  US-1 US-2 US-3 US-42.0 2.0 2.0 2.01 7 2 346200000 Hz 25800000 Hz 39400000 Hz 32600000 HzSuccess Success Success SuccessQAM64 QAM64 QAM64 QAM645120000 5120000 5120000 512000064 64 64 6450.8 dBmV 50.8 dBmV 50.8 dBmV 50.8 dBmV0 0 0 00 0 0 012 12 12 120 0 0 0

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts

 

Network LogFirst TimeLast TimePriorityError NumberDescription 17/04/2019 14:33:38  17/04/2019 14:33:38  Error (4)  68010400  DHCP REBIND WARNING - Field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;  22/04/2019 09:47:47  22/04/2019 09:47:47  Critical (3)  2436694078  TOD established  28/03/2019 01:13:45  28/03/2019 01:13:45  Critical (3)  82000800  16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;  28/03/2019 01:13:45  28/03/2019 01:13:45  Critical (3)  82000600  Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;  22/04/2019 13:49:22  22/04/2019 13:49:22  Critical (3)  82000500  Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 

 

 

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Re: internet connection has been dropping out for months

Hi BATCH007,

 

I will private message you so I can look into this. 

 

^Martin

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