(I repeated this post on this Board as it is not a new installation issue)
I have a Hub 3.0, wired b/band using cable (not a phone line)
Connectivity with the external b/band service (connection with the virgin service) is intermittent since Sunday..
Internal (inside my house) WiFi and gigabyte LAN connections are all ok. Hub has been rebooted and factory reset a couple of times so far.
Connectivity issues since Sunday, no help online. Monday, after a full day of waiting on the phone I spoke to Roland who took ,me through the usual checks but finally admitted that there is an issues that should have been resolved by 20:00 last night. He also promised I would be called back.
Today, Tuesday ., no phone call and I am still losing connectivity. Virgin website now says there is a fault which will be fixed by 10:45 tomorrow, Weds 11th..
Any one else in this Area having issues and suggestions on how to get some service?
Area codes are used for billing not geo locations.
If there is a service issue with an estimated fix date then you need to wait for it to be fixed.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi