intermittent broadband connection

[Dizzzy]

Hi,

I am having problems with an intermittent broadband connection that has been happening on and off for a month or so. 

An engineer visited and replaced our modem, replaced the cable from the wall box to the modem and changed the port on the street box.  The issue connection was a bit intermittent for a few days following then the issue went away.

Since the heat wave a few days ago the issues appears to have come back

Thanks Matty

I will post the connection status info in the following replies

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	2.9	40	256 qam	9
2	139000000	4.6	40	256 qam	1
3	147000000	4.5	40	256 qam	2
4	155000000	4.5	40	256 qam	3
5	163000000	4	40	256 qam	4
6	171000000	3.9	40	256 qam	5
7	179000000	3.5	40	256 qam	6
8	187000000	3.5	40	256 qam	7
9	195000000	3	40	256 qam	8
10	211000000	2.7	40	256 qam	10
11	219000000	2.5	40	256 qam	11
12	227000000	2.2	40	256 qam	12
13	235000000	2.2	40	256 qam	13
14	243000000	2.2	40	256 qam	14
15	251000000	2.5	40	256 qam	15
16	259000000	2.7	40	256 qam	16
17	267000000	3.2	40	256 qam	17
18	275000000	3	40	256 qam	18
19	283000000	3.5	40	256 qam	19
20	291000000	3.4	40	256 qam	20
21	299000000	4	40	256 qam	21
22	307000000	3.7	40	256 qam	22
23	315000000	3.4	40	256 qam	23
24	323000000	3.5	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	36	0
2	Locked	40.3	42	0
3	Locked	40.9	41	0
4	Locked	40.9	63	0
5	Locked	40.9	79	0
6	Locked	40.9	63	0
7	Locked	40.9	68	0
8	Locked	40.3	55	0
9	Locked	40.3	40	0
10	Locked	40.3	28	0
11	Locked	40.3	38	0
12	Locked	40.3	29	0
13	Locked	40.9	32	0
14	Locked	40.3	48	0
15	Locked	40.3	30	0
16	Locked	40.3	44	0
17	Locked	40.9	36	0
18	Locked	40.9	31	0
19	Locked	40.3	30	0
20	Locked	40.3	30	0
21	Locked	40.3	29	0
22	Locked	40.3	40	0
23	Locked	40.9	56	0
24	Locked	40.3	37	0

[Martin_N]

Thank you for confirming that for us Dizzzy.

I am very sorry that the issue did return after the visit. 

What we would need to at this point is private message yourself to confirm some details and then we can look to see about getting the cable investigated. 

With regards to your contract, as we are still investigating this we wouldn't be able to comment on this. Once we have confirmed with regards to how we can resolve this, we would be able to advise on the contract. 

^Martin