on 06-04-2021 10:45
Hi,
I can see this seems to be a recurring theme across a number of message boards when it comes to Virgin Wifi and especially the Hub 3.0. My Apple products, iPhone 11 Pro, iPhone 11 Pro Max, iPad Mini & iPad Pro will connect to my Wi-Fi fine, but will then periodically lose connection to the internet. This happens throughout the day, every day without fail. The only way to gain an internet connection is to turn off the Wi-Fi on the device and then reconnect and the internet connection will be back until it then goes again, sometimes within minutes other times within hours.
I have tried all of the usual advice that is on these message boards such as resetting the Hub or resetting the device but this makes no difference. All other devices in the household seem to connect absolutely fine, such as laptops and desktops and even Alexa devices.
Would moving to the Hub 4.0 stop this from happening? And if so is there a Virgin Rep on here who could arrange to have one sent to me please?
Happy to listen to any other advice people may have also.
on 06-04-2021 14:18
on 06-04-2021 16:17
Thanks for the recommendation John but I have tried this also previously and made no real difference.
I’ve seen a number of people report this issue and it seems like it’s an issue with the Hub 3.0 in general.
on 06-04-2021 16:25
on 07-04-2021 09:33
on 07-04-2021 13:20
on 09-04-2021 20:01
Welcome to the community and thanks for taking the time to post on our forums.
I'm really sorry that you're having the issues with your Apple products, I cannot find anything from what I can see on the system.
I have referred this to our specialist team, that will be in touch with you in the next 2 to 3 days to discuss this further.
Regards
Steven_L
on 14-04-2021 11:19
Hi Steven,
thank you for your reply however I have still not been contacted regarding this issue!
on 15-04-2021 11:48
Hey @mspillman2801,
I'm really sorry that the team haven't got back to you yet, we may need to replace your hub for this issue but we would need to send a technician out to do this for you.
I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Track Your Order.
Regards
Steven_L