Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Maclean132
Joining in
170 Views
Message 1 of 7
Flag for a moderator

iPhone 8 using data when on WiFi

Hi, my iPhone 8 is using up data every hour on the hour, even when I am connected to WiFi. We have two WiFi connections so even if one dropped out the other would kick in. I turned off mobile data overnight and it still did it, although only a few kB. I have background app refresh turned off, I have set every app etc to only update when on WiFi. It is eating my data, please help!
0 Kudos
Reply
  • 53
  • 10
  • 11
Shweby
Dialled in
154 Views
Message 2 of 7
Flag for a moderator

Re: iPhone 8 using data when on WiFi

Sounds like an issue with your phone, not the vm hub.
0 Kudos
Reply
  • 4
  • 0
  • 0
Maclean132
Joining in
147 Views
Message 3 of 7
Flag for a moderator

Re: iPhone 8 using data when on WiFi

Any suggestions?
0 Kudos
Reply
  • 53
  • 10
  • 11
Shweby
Dialled in
253 Views
Message 4 of 7
Flag for a moderator
Helpful Answer

Re: iPhone 8 using data when on WiFi

I would take your phone into an apple store and explain your issue. Sounds like a defect in the phone, as per usual with apple devices. My daughter had an issue with her iphone 8 whereby it would not connect to any wifi network, they swapped the phone and all good.
0 Kudos
Reply
  • 4
  • 0
  • 0
Maclean132
Joining in
137 Views
Message 5 of 7
Flag for a moderator

Re: iPhone 8 using data when on WiFi

Thank you, I’ll give that a try.
0 Kudos
Reply
  • 58
  • 2
  • 1
Northdowns
Dialled in
182 Views
Message 6 of 7
Flag for a moderator
Helpful Answer

Re: iPhone 8 using data when on WiFi

It might also be that you've got a rogue app using cellular data in the background, instead of triggering an available wifi connection. Check for individual app data usage and toggle settings if you notice anything screwy !

*** Just a service user, just like you ***
0 Kudos
Reply
  • 4
  • 0
  • 0
Maclean132
Joining in
99 Views
Message 7 of 7
Flag for a moderator

Re: iPhone 8 using data when on WiFi

Thanks, I’ll give that a try.
0 Kudos
Reply