hub3 real slow upload speeds 0.2mbs

[footinfront]

hello, a couple of weeks ago i had real slow upload speeds around 0.1 to 0.4, i phoned in about the problem and was told there was no problems with my hub or connections. so a visit was arranged. the night before visit was due everything went back to normal download 110 mbs upload 9 mbs, phoned to cancel visit. last week i recieved a email telling me my ip address had be used in a ddos attack, i phoned tech support (did not really tell me anything) now i am getting real slow upload speed again download speed is ok. i have chatted with norton support they tell me my laptop is fine and its not come from the laptop. other connected items 2 phones and 1 xbox. phoned virgin tech today they told me that 0.2mbs upload is ok and if i get connection problems just disconnect and re-connect, really? i hate waiting for youtube to load and buffer, could i get some advise as to the slow upload speeds please, or a work around. hub full reset and normal reset many times. thank you.

[jbrennand]

Lets see the Hub data - can you do this
_________________________________

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. On the first page up dont login (unless you have the Hub4/5 - when you do login) just click on the “router status” icon/text at bottom-middle (Hub3/4) or top/right (SH’s) of the Login page and then Navigate to these “pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[footinfront]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	266750000	-7.9	38	256 qam	17
2	274750000	-8.2	38	256 qam	18
3	282750000	-8.5	38	256 qam	19
4	290750000	-8.5	37	256 qam	20
5	298750000	-8.9	37	256 qam	21
6	306750000	-8.7	38	256 qam	22
7	314750000	-8.5	37	256 qam	23
8	322750000	-9	37	256 qam	24
9	330750000	-9	37	256 qam	25
10	338750000	-9.2	37	256 qam	26
11	346750000	-9.2	37	256 qam	27
12	354750000	-9.5	37	256 qam	28
13	362750000	-9.7	37	256 qam	29
14	370750000	-10	37	256 qam	30
15	378750000	-10.5	37	256 qam	31
16	386750000	-11	36	256 qam	32
17	394750000	-11.5	36	256 qam	33
18	402750000	-11.2	36	256 qam	34
19	410750000	-11.7	36	256 qam	35
20	418750000	-11.7	36	256 qam	36
21	522750000	-11.5	36	256 qam	37
22	530750000	-12	36	256 qam	38
23	538750000	-12	36	256 qam	39
24	546750000	-12	36	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	570	6027
2	Locked	38.6	936	8487
3	Locked	38.6	449	5983
4	Locked	37.6	1313	7966
5	Locked	37.3	1063	3746
6	Locked	38.6	1436	3411
7	Locked	37.6	1240	3402
8	Locked	37.6	1030	3843
9	Locked	37.6	783	3211
10	Locked	37.6	661	3330
11	Locked	37.3	723	3193
12	Locked	37.6	491	3420
13	Locked	37.6	783	6827
14	Locked	37.3	1679	1993
15	Locked	37.3	1971	5168
16	Locked	36.6	1272	3474
17	Locked	36.6	1354	3314
18	Locked	36.6	896	3409
19	Locked	36.3	1019	3228
20	Locked	36.3	1058	7094
21	Locked	36.3	1971	6839
22	Locked	36.3	1485	3513
23	Locked	36.3	2060	6715
24	Locked	36.3	2596	5771

[footinfront]

hannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	45.3	5120	64 qam	1
2	46200000	44.5	5120	64 qam	2
3	39400000	44.5	5120	64 qam	3
4	32600000	44	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[footinfront]

4/2022 14:28:36Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;29/04/2022 14:28:33criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;29/04/2022 14:28:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;29/04/2022 14:28:33criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;29/04/2022 14:28:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/04/2022 08:41:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;26/04/2022 21:50:1ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/04/2022 22:11:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/04/2022 09:47:46Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;24/04/2022 12:51:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;24/04/2022 12:39:25Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;24/04/2022 01:20:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;22/04/2022 17:34:19Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;21/04/2022 18:38:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/04/2022 22:33:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/04/2022 20:36:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/04/2022 20:35:47Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/04/2022 19:00:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/04/2022 17:03:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/04/2022 15:28:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[footinfront]

hope this helps

[jbrennand]

it does ... it looks absolutely dreadful !

You will need a Tech visit - lets see if VM can book it for you

[Martin_N]

Hi footinfront,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your broadband service.

I am having some issue locating your account on our system.

So I will private message you so we can look into this and if needs be we can arrange technician visit. 

^Martin

[footinfront]

thanks for the quick replys, now i'm wondering why that virgin media tech help tells me theres nothing wrong with my connection? you guys are telling me my connection is real bad.where do i stand?

[jbrennand]

I can see there is a huge problem - all down powers are way too low - and PostRS errors are usually a sign of noise ingress - someone with more know-how needs to comment how they sort these out