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biocharm
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hub keeps resetting

hi

my hub 3 keeps resetting all back to default settings only used to happen about once a month but now upgraded to VIVID 350 happening nearly every other day  

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Re: hub keeps resetting

Hi biocharm

Welcome to the community and thanks for getting in touch!

Many thanks for taking the time to let us know that you have been having these issues. I am sorry to hear thisSmiley Sad

I this is still an issue for you we would need to look at possibly swapping the hub for you as there are no issues detected when I have run checks our end for you.

I have sent a Pm for us to look into this further.

I have sent a PM to you that you can find on the top right in the purple envelope and if you can pop back to me on this that would be great.

Hope to speak soon!

 


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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: hub keeps resetting

Hi biocharm

Just checking in to see if you still need support with this.,

If so please pop back to the PM I sent to you on Tuesday.

Many thanks

Karen


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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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