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hub and booster

Ellie_parton
Joining in

‎05-02-2023 11:52 - edited ‎05-02-2023 11:52

Hi, 

Recently I called virgin media and was referred around to a number of people attempting to order a booster. The overwhelming result was that we got moved onto a more expensive package with the idea being it was able to support a booster. However after around 2 hours of calls, they told me they in fact couldn't order a booster and that I had to through the app. However, the app is absolutely confusing and I cannot seem to order a booster on it. 

I would like to order a booster please ASAP. 

 

 

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎05-02-2023 14:22

VM no longer supply boosters, and now use Pods.

You need to use the Connect app to identify the blackspots and the app will then allow you to order the pods.

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ashleigh_C
Forum Team
Forum Team

on ‎07-02-2023 14:46

Hi there @Ellie_parton 

 

Thank you so much for your post and welcome to the community forums, its great to have you here. 

 

We are so sorry to hear that you have faced issues arranging a new Pod and thank you to Aduxxi for their advise. 

 

Have you been able to try the Connect App per their advise? 

 

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