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Billykerr · ‎30-09-2022

Can anyone help upgraded to hub 5 changed hub name pass word etc etc but pods won't connect now had to separate 2.4 and 5ghz due to my lights etc etc through my Alexa req 2.4 so pods will not connect any ideas

Thanks in advance

newapollo · ‎30-09-2022

@Billykerr wrote:
Can anyone help upgraded to hub 5 changed hub name pass word etc etc but pods won't connect now had to separate 2.4 and 5ghz due to my lights etc etc through my Alexa req 2.4 so pods will not connect any ideas
Thanks in advance

Hi @Billykerr

Once you receive the pod(s) you should be aware of the following requirements for the pods to work with the Hubs.

The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'
Channel Optimisation must be left on
The SSIDs must be the same and broadcast enabled
The SSID must be password protected
The Passphrases of the SSIDs must match
As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home.

Dave

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I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo · ‎30-09-2022

@Billykerr wrote:
Can anyone help upgraded to hub 5 changed hub name pass word etc etc but pods won't connect now had to separate 2.4 and 5ghz due to my lights etc etc through my Alexa req 2.4 so pods will not connect any ideas
Thanks in advance

Hi @Billykerr

Once you receive the pod(s) you should be aware of the following requirements for the pods to work with the Hubs.

The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'
Channel Optimisation must be left on
The SSIDs must be the same and broadcast enabled
The SSID must be password protected
The Passphrases of the SSIDs must match
As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

SteNix2020 · ‎30-09-2022

Another member posted this on the forum and was told by VM that these are not compatible with the Hub 5 - this may be why.

You could try pin hole reset and go through the set up procedure again and see if they do work.

Tudor · ‎30-09-2022

The hub were not compatible with the hub5 initially, but since a firmware update they are now compatible.

Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

SteNix2020 · ‎30-09-2022

Ah right, Thanks for the info