on 17-03-2019 10:52
ok just got new hub 3 changed every thing over to the new hub, problem with my smart plugs cant connect to the new hub is it ok to turn off 5ghz and set them up on 2.4ghz then turn 5ghz back on after i have connected the plugs
Answered! Go to Answer
on 09-01-2020 15:40
Hi John
I can't thank you enough for your post referring to re-setting the Hub3 in order that 2.4 nd 5 GHz WiFi can be split - thereby enabling 'smart devices' to access 2.4 GHz, etc. It took me a while, today, to identify the problem with my 'out of the box' Hub3, but after a good few hours things seem to be back upand running as before (before the Superhub2 WiFi function died, that is).
As for the nerds at Virgin Media - why the (use your imagination!) can't they understand what most Virgin customers are seeking - a fast, reliable and user friendly service. The emphasis being on the latter, in this day and age. Since the Superhub2 produced separate SSID's for 2.4 & 5 GHz by default, why doesn't the Hub3 come with this setting, as standard??
on 09-01-2020 15:49
@Stonkin16 wrote:Hi John
I can't thank you enough for your post referring to re-setting the Hub3 in order that 2.4 nd 5 GHz WiFi can be split...
....Since the Superhub2 produced separate SSID's for 2.4 & 5 GHz by default, why doesn't the Hub3 come with this setting, as standard??
No probs glad its working. It is actually a good idea in that it should ensure that a device roams seamlessly between the two frequency bands as the (faster) 5GHz one has a shorter range - so as you move away (say with your phone) and out of range the 2.4 band should still be available and the device should just switch to the other frequency.
However, in practice it doesnt seem to work seamlessly with all devices on all wifi environments with the Hub3 😬
on 31-01-2020 20:51
31-01-2020 20:56 - edited 31-01-2020 20:59
@Rojo1234 wrote:Hi
I’m afraid this method just doesn't work on my Hub 3.0
I attwmpt to apply changes to alter the 2.4G name, or name and password,
But the router won’t let me keep my same password for 5G.
I really do not want to change the password in every single internet device in the house...
Any idea how to split the signal without changing the password to 5G?
many thanks
rojo1234
Follow these instructions ...
Log in to the Hub.
Advanced Settings > Wireless Signal > click ‘Disable Channel Optimization’ > Click ‘Apply Changes’.
Advanced Settings > Wireless > Security > Add 2 to the 2.4GHz Chanel name > Add 5 to the 5 GHz Chanel name > Click ‘Apply Changes’
You can leave the passwords the same as they are.
Log out of the Hub.
You will need to reconnect all you WiFi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.
2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.
on 11-02-2020 22:25
Hi everyone,
Thanks for all of this. It's been really helpful. I tried this system and it has worked for the most part except when I try to connect to the 2.4ghz network I can't get a message saying 'no ip address'. I tried rebooting the router and I tried assigning a static IP address (something I saw online), but no joy. Any help would be very much appreciated.
Thanks,
Patrick
11-03-2020 14:24 - edited 11-03-2020 14:33
Hi. I was going to start a new thread, but this one seems to be covering a similar theme (though I might still start a new one - as old threads often don't get replies)
I have a 5ghz internet signal (from a Hub3). I was wondering if there was any way to change this to the lower frequency in order to try and extend my signal (as since switching to 5ghz - and the Virgin engineer stupidly moving my hub) I have poor signal in all but the living room.
As I understand the higher frequency of 5ghz has a poorer range than the lower frequency.
(this would also be why antennas of the super high frequencies of the brain frying 5g that's being forced onto us all have to be installed on literally every lamppost. In short the higher the frequency = the shorter the range).
on 11-03-2020 15:26
on 02-01-2021 15:21
I have just done this as my bluetooth galaxy buds are slowing down my 2.4ghz connection. I have followed all ths steps and still the 5ghz isnt showing up as a seperate network so I cannot connect to it (im sat next to router).
on 02-01-2021 15:23
@TobyHughes19 wrote:
If you want assistance please start your own thread.
on 26-01-2021 14:20
Thanks for the instructions on seperating the two signals. Ive managed to do this for the purpose of setting up some smartbulbs.
My question is , after the smart devices have been set up, do i then go back into the router settings and re-enable the ‘Channel Optimization’? ? Or would that undo what has been done?