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thor
On our wavelength
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hsbc.co.uk timing out

Yesterday for no apparent reason I could no longer connect to hsbc.co.uk. I am linked directly to the superhub and have used a variety of browsers(deleting cookies). This is the first time I have had problems with this website and after having connected successfully with it for many years. I can connect on my mobile over Three network but with VM it just times out.

Is this something which could resolve itself on it's own or do I need to notify VM about it?

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Very Insightful Person
Very Insightful Person
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Message 2 of 7
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Re: hsbc.co.uk timing out

if could post a traceroute to the site this should so where its getting blocked, guide --> https://kb.intermedia.net/article/682
the most common reason is somebody/system has miss configured firewall settings and blocked your IP address
to test this could put hub into modem mode -> https://www.virginmedia.com/help/virgin-media-hub-modem-mode#hub3 once tested just need to reverse back into router mode

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Roger_Gooner
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Message 3 of 7
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Re: hsbc.co.uk timing out

I can access the website but my traceroutes fail.

C:\>tracert hsbc.co.uk

Tracing route to hsbc.co.uk [91.214.6.117]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    12 ms    10 ms     9 ms  haye-core-2a-xe-233-0.network.virginmedia.net [62.253.8.121]
  4     *        *        *     Request timed out.
  5    11 ms    10 ms     9 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  6    22 ms    10 ms    11 ms  213.46.174.118
  7    18 ms    15 ms    14 ms  ldn-bb4-link.telia.net [62.115.134.138]
  8    19 ms    15 ms    16 ms  adm-bb4-link.telia.net [62.115.113.238]
  9    15 ms    16 ms    15 ms  adm-b2-link.telia.net [62.115.141.37]
 10    23 ms    25 ms    15 ms  verisign-ic-324757-adm-b2.c.telia.net [62.115.152.107]
 11    17 ms    15 ms    17 ms  64.6.77.221
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\>tracert www.hsbc.co.uk

Tracing route to www.hsbc.co.uk [91.214.6.22]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3     9 ms     9 ms     8 ms  haye-core-2a-xe-233-0.network.virginmedia.net [62.253.8.121]
  4     *        *        *     Request timed out.
  5    10 ms    11 ms     9 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  6    12 ms     *       13 ms  213.46.174.118
  7    15 ms    18 ms    32 ms  ldn-bb4-link.telia.net [62.115.134.138]
  8    19 ms    14 ms    14 ms  adm-bb4-link.telia.net [62.115.134.26]
  9    15 ms    15 ms    21 ms  adm-b2-link.telia.net [62.115.141.193]
 10    14 ms    28 ms    16 ms  verisign-ic-324757-adm-b2.c.telia.net [62.115.152.107]
 11    18 ms    16 ms    19 ms  64.6.77.223
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\>
--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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MrHalfAsleep
Knows their stuff
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Message 4 of 7
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Re: hsbc.co.uk timing out

Someone in front of me in the Lidl had problems with their card.  After a couple of goes it worked.







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Ridicule is nothing to be scared of - Adam Ant
The only thing constant - is change. Chris Evans
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Windows Update isn't rocket science - if it were, it would work.
Unlike Monty Python, spam is never off.
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Tudor
Hero
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Message 5 of 7
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Re: hsbc.co.uk timing out

That traceroute did not fail. The timeouts mean that the router are not responding to ICMP messages, a fairly normal occurrence. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Tudor
Hero
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Message 6 of 7
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Re: hsbc.co.uk timing out

That traceroute did not fail, it completed successfully. The timeouts mean that the router is not responding to ICMP messages, a fairly normal occurrence. 

Banks especially do not want you to know where their data centres are located. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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thor
On our wavelength
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Message 7 of 7
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Re: hsbc.co.uk timing out

The problem vanished the day after I posted here. Hopefully there will be no recurrence in future.

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