Virgin Media Community

[speedy_uk]

how do i get a new router as i got a old one and the wifi i have to keep resetting

[Tudor]

Do you also have problems on a wired connection? May not be a hub problem, often these type of problems are actually a circuit problem. 

[speedy_uk]

there is no problem with the wired connection its just the WiFi  problem

[jbrennand]

You could try for a "free" Hub3 replacement - see the link below. If you get the - "Ooops - please call" message – then when you call, go through options 1,1,4,5 - to get through to retentions - you will get a UK based person who should at least know about the deal - no-one seems to have informed the "offshore" lot about it yet ! It may be that you aren’t eligible and they will want to charge you - do not accept that - come back here.

https://www.virginmedia.com/shop/hub-swap.html?buspart=uk_app_connect2_hubswap

[Tudor]

If you have a Superhub1 then you can easily get a Hub3, but it will not necessarily improve your WiFi. SuperHub2’s will depend on the agent you speak to, but as it’s only WiFi problem it’s not really within VM’s remit to fix. Please read the details about improving WiFi on the board.