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hive hub

smwhyler
Tuning in

on ‎04-12-2021 13:22

hi i have recently bought hive heating and i am struggling to connect the hub to virgin router via ethernet cable. does anyone know if you have to change any router settings to enable this ? i have tried to contact virgin but cannot find a phone number and no one is answering on live chat other than bot boy!!! 

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9 REPLIES 9

Tudor
Very Insightful Person
Very Insightful Person

on ‎04-12-2021 13:36

Could you please explain further the problems you are encountering connecting the Ethernet cable?


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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smwhyler
Tuning in
In response to Tudor

on ‎04-12-2021 13:56

the ethernet cable is connected fine, it is the hive hub which will not connect to the internet/router. the ethernet connection is fine as i have checked this via connecting a laptop. 

 

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Adduxi
Very Insightful Person
Very Insightful Person

‎04-12-2021 13:59 - edited ‎04-12-2021 14:00

@smwhyler wrote:

hi i have recently bought hive heating and i am struggling to connect the hub to virgin router via ethernet cable. does anyone know if you have to change any router settings to enable this ? i<snip>

No settings need changed on the Hub as it's working correctly with your laptop.  Can you do a factory reset on the Hive unit to see if this will allow it to pick up an IP address?

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smwhyler
Tuning in
In response to Adduxi

on ‎04-12-2021 14:44

i dont think there is a factory reset on the hive hub other than powering off and on, i will have to contact hive again

 

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Treble1
Fibre optic
In response to smwhyler

on ‎04-12-2021 15:35

Are you in modem mode ?

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smwhyler
Tuning in
In response to Treble1

on ‎04-12-2021 18:28

no i have tried that and it still wont connect plus i lose all wifi from the router

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carl_pearce
Community elder

on ‎04-12-2021 18:45

Do you have a spare switch, something like below?

https://www.amazon.co.uk/TP-Link-LS1005G-Wallmount-Ethernet-Splitter/dp/B07VWB347G/ref=psdc_43057303...

From what I've read it could be the Hive Hub is trying to negotiate a speed to connect that the HUB doesn't like.

Not sure if putting a switch in between, using two ethernet cables, will help.

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smwhyler
Tuning in
In response to carl_pearce

on ‎05-12-2021 09:04

problem solved, hive returned to toolstation who exchanged it without fuss. must have been a faulty hub.

Lee_R
Forum Team
Forum Team
In response to smwhyler

on ‎07-12-2021 09:59

Hi @smwhyler thanks for posting and welcome to our community.

Thanks for updating the thread to advise us that your issue is resolved.  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards


Lee_R

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