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high ping and latency hub 3

chris114
Joining in

i have been have problems with high ping and latency for the past month,  i have already had a technician out and he replaced my hub 3 with a new hub 3 and i told him i was getting high ping and i am still having these problems i have been with virgin just over a year i had no problem with high ping and latency before this only start a month ago i have posted a a few photo to show how bad it is i cant even game on my pc because of it.

1.png2.png3.png4.png

 

 

8 REPLIES 8

jbrennand
Very Insightful Person
Very Insightful Person

First thing is to check for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

i have already tried these and it says there no fault in my area

chris114
Joining in
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000007.440256 qam25
2267000000540256 qam17
32750000006.340256 qam18
42830000006.840256 qam19
52910000007.340256 qam20
6299000000740256 qam21
73070000007.540256 qam22
83150000007.340256 qam23
93230000007.540256 qam24
103390000007.140256 qam26
113470000007.540256 qam27
123550000007.840256 qam28
13363000000840256 qam29
143710000006.140256 qam30
15379000000540256 qam31
163870000004.840256 qam32
17395000000540256 qam33
184030000005.140256 qam34
194110000005.340256 qam35
20419000000540256 qam36
21427000000540256 qam37
22435000000540256 qam38
234430000005.140256 qam39
24451000000540256 qam40


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.940
2Locked40.310
3Locked40.360
4Locked40.350
5Locked40.350
6Locked40.950
7Locked40.950
8Locked40.370
9Locked40.960
10Locked40.350
11Locked40.950
12Locked40.360
13Locked40.300
14Locked40.300
15Locked40.310
16Locked40.3190
17Locked40.940
18Locked40.360
19Locked40.9190
20Locked40.370
21Locked40.9180
22Locked40.940
23Locked40.330
24Locked40.320

chris114
Joining in

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13659998635512064 qam3
22360004835512064 qam5
33010001235512064 qam4
44309995935512064 qam2
54960000035512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
5ATDMA0000

chris114
Joining in

Network Log

Time Priority Description

23/09/2023 22:10:20noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2023 22:10:14Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2023 17:04:30noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2023 04:14:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2023 20:58:0noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2023 00:39:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2023 07:42:0noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2023 07:42:0ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2023 01:20:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2023 19:41:58noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2023 19:41:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2023 12:48:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2023 07:41:58noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2023 07:41:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2023 02:35:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2023 21:33:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2023 21:30:34Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2023 21:09:6noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2023 13:34:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2023 21:14:30noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Hey chris114,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your connection at the moment, I can see that you have been able to arrange a technician visit to have this looked into. Please can you let us know how the visit goes.

Kind Regards,

Steven_L

hi Steven_L 

everything went well and it was sorted its been spot on with high ping, latency spikes 

but now it has started again on 29/9/23, I have checked service status to see if there is any fault in my area, it says  there is not in my area. 

when I check hub test it say looks like there's still a problem with your connection and intermitted signal lose.

Thanks for getting back to us @chris114 

Sorry to hear that you're having high ping and latency issues again.  We've checked our systems and it looks as though you're receiving the appropriate help.  Please do get back to us and update us when you can.

Regards

Lee_R