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high latency

footinfront
Joining in

on ‎17-05-2022 22:40

Could anyone please advise as to why i am getting high latency?  it gets that bad i have to do soft restart of hub and hard reset of hub. take a look at todays graph.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/cec12f45aad22d1fa0afa5cc12d4cc9bc9b6ab7a-17-05-2022

 if martin is around please help out. Thanks

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15 REPLIES 15

footinfront
Joining in
In response to jbrennand

on ‎19-05-2022 19:36

hi john, thanks for the reply. just to let you know that the two connections to my hub have been in place well before i started having any problems. also my latency for today fell off a cliff at around 8am this morning ( no reboot ) as of this post. here is todays graph.thanks

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0992b1721b876ccf64766c0581a1020e99a104b6-19-05-2022

 

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footinfront
Joining in
In response to footinfront

on ‎19-05-2022 19:39

todays hub status is....

 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13307500000.538256 qam25
22667500001.238256 qam17
3274750000138256 qam18
42827500000.738256 qam19
52907500000.738256 qam20
62987500000.737256 qam21
73067500000.738256 qam22
83147500000.738256 qam23
93227500000.538256 qam24
103387500000.237256 qam26
113467500000.538256 qam27
123547500000.238256 qam28
13362750000038256 qam29
14370750000-0.237256 qam30
15378750000-0.937256 qam31
16386750000-1.537256 qam32
17394750000-1.537256 qam33
18402750000-1.737256 qam34
19410750000-1.937256 qam35
20418750000-237256 qam36
21522750000-3.237256 qam37
22530750000-3.437256 qam38
23538750000-3.737256 qam39
24546750000-437256 qam40


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.64590
2Locked38.68380
3Locked38.67670
4Locked38.67170
5Locked38.66800
6Locked37.66310
7Locked38.65840
8Locked38.65380
9Locked38.65160
10Locked37.34420
11Locked38.64030
12Locked38.63630
13Locked38.63320
14Locked37.33260
15Locked37.63400
16Locked37.63400
17Locked37.63620
18Locked37.63240
19Locked37.63800
20Locked37.33160
21Locked37.61730
22Locked37.61530
23Locked37.61690
24Locked37.61800
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footinfront
Joining in
In response to footinfront

on ‎19-05-2022 19:40

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15369997541.5512064 qam1
24619993541512064 qam2
33940011240.8512064 qam3
43260011040.5512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
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footinfront
Joining in
In response to footinfront

on ‎19-05-2022 19:41

Network Log

Time Priority Description
18/05/2022 17:45:47noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2022 15:45:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2022 15:43:45noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2022 15:39:59Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2022 15:38:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2022 15:28:33noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2022 15:18:37Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2022 15:13:3noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2022 06:14:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2022 06:13:38criticalTFTP Request Retries exceeded, CM unable to register
16/05/2022 06:13:38criticalTFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2022 21:46:1criticalTFTP Request Retries exceeded, CM unable to register
15/05/2022 21:46:1criticalTFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2022 21:45:14noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2022 21:34:35criticalTFTP Request Retries exceeded, CM unable to register
15/05/2022 21:34:34criticalTFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2022 21:26:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2022 21:24:44criticalTFTP Request Retries exceeded, CM unable to register
15/05/2022 21:24:43criticalTFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2022 21:16:3noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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legacy1
Alessandro Volta
In response to footinfront

on ‎19-05-2022 23:26

I don't know maybe you have something flooding your connection..

On a clean PC (which can be hard to know) use the hub in modem mode with it and setup a new BQM and allow inbound ICMP for remote IP 80.249.99.164
---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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jbrennand
Very Insightful Person
Very Insightful Person
In response to footinfront

on ‎20-05-2022 14:35

@footinfront wrote:

hi john, thanks for the reply. just to let you know that the two connections to my hub have been in place well before i started having any problems.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0992b1721b876ccf64766c0581a1020e99a104b6-19-05-2022

 

The ethernet cables may have "faiiled" during that time - I have had several do so over the years.  Or some damage occurred on the connnectors or cables - or the devices themselves that is causing your issues.  Do you switch it all on at ~08.00 as that is the time all the issues on the BQM start - co-incidence perhaps?


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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