frequent dropouts, disconnects

[ahsomething]

Hey.

Didn't think I'd need to post here but... these dropouts seem to be getting worse and worse and is affecting our ability to actually work in the house. Any idea what's happening? The Hub3 is ... Not Good. Previously Virgin had said they'd send a new box but that... never happened. Even when moving house. So here we are.

A lot of critical errors, lots of T3 dropouts. Please suggest anything? Do we need a new hub?

Network Log

Time Priority Description

06/03/2023 19:36:59	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2023 19:34:5	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/03/2023 21:40:5	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2023 07:50:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2023 09:40:5	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/03/2023 17:10:45	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/02/2023 15:08:4	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/02/2023 18:20:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/02/2023 09:21:52	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2023 21:40:5	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2023 11:33:6	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2023 09:40:5	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2023 11:58:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2023 21:40:5	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2023 15:17:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2023 09:40:5	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2023 08:30:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2023 05:53:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2023 10:39:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600123	41	5120	16 qam	9
2	43100074	41.8	5120	64 qam	2
3	49600000	42.5	5120	64 qam	1
4	36600000	42	5120	64 qam	3
5	30099966	41.5	5120	16 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	772	0
2	ATDMA	0	0	17	0
3	ATDMA	0	0	29	0
4	ATDMA	0	0	8	0
5	ATDMA	0	0	32	0

 

[ahsomething]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	267000000	6.8	40	256 qam	17
2	275000000	6.4	40	256 qam	18
3	283000000	6.3	40	256 qam	19
4	291000000	6.5	38	256 qam	20
5	299000000	6.6	38	256 qam	21
6	307000000	7	38	256 qam	22
7	315000000	7.3	40	256 qam	23
8	323000000	7.9	38	256 qam	24
9	331000000	8.4	40	256 qam	25
10	339000000	8.6	40	256 qam	26
11	347000000	8.5	40	256 qam	27
12	355000000	8.3	40	256 qam	28
13	363000000	8	40	256 qam	29
14	371000000	8.1	40	256 qam	30
15	379000000	8.4	40	256 qam	31
16	387000000	8.4	40	256 qam	32
17	395000000	8.4	40	256 qam	33
18	403000000	8	40	256 qam	34
19	411000000	8	40	256 qam	35
20	419000000	8.4	40	256 qam	36
21	427000000	8.5	40	256 qam	37
22	435000000	8.4	40	256 qam	38
23	443000000	8.3	40	256 qam	39
24	451000000	8.5	40	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	7629520	2149780
2	Locked	40.3	7209862	1956000
3	Locked	40.3	6549628	1713483
4	Locked	38.9	6013291	1495938
5	Locked	38.6	6102088	1529275
6	Locked	38.9	5510557	1365327
7	Locked	40.3	4737447	1146272
8	Locked	38.9	4659384	1175001
9	Locked	40.3	4400043	1126444
10	Locked	40.3	4255881	958836
11	Locked	40.9	4668990	903735
12	Locked	40.3	4185232	695694
13	Locked	40.3	3727876	451170
14	Locked	40.3	3701701	354201
15	Locked	40.9	3386465	244455
16	Locked	40.3	3381249	291777
17	Locked	40.3	3565519	349698
18	Locked	40.3	3191703	220354
19	Locked	40.3	2839813	148642
20	Locked	40.3	2652546	116727
21	Locked	40.3	2045269	98057
22	Locked	40.3	2116319	164732
23	Locked	40.9	2445573	292376
24	Locked	40.3	2013076	241911

[David_Bn]

Thanks for your post on our Community Forums @ahsomething, and a very warm welcome to you!

Sorry to see of the issues with the hub. 

Sadly I've been unable to locate your equipment to check in on the status from our side, so I'd like to take this to a private message and take some details from you.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn