on 21-02-2023 16:53
your firmware update this weekend has broken the hub 4. LAG connections no longer work preventing full network speed.
Can you please.
1) Revert the change. Give us back the old firmware.
or
2) Provide hub5 in order to obtain full network speed.
Without either of the above VM have lost their sole advantage of a slightly higher download speed compared to BT et al, who also have the advantage of twice the upload. so a very retrograde step.
on 21-02-2023 17:17
I doubt if VM will roll back the firmware. Be best to push for the Hub 5 really. As you know it has the 2.5Gb port.
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on 21-02-2023 21:07
on 21-02-2023 21:18
The LAG facility on the Hub4 was never advertised as being available or supported by VM. Also VM have never advertised that the Hub4 could support 1G on a SINGLE Ethernet connection. It can support 1G shared over Ethernet and WiFi with multiple connections. While I don’t necessarily support all that VM does, you have to be very precise with definitions.
on 21-02-2023 21:50
And I do have to agree with Tudor above, the fact that LAG worked on the hub 4 previously was always, always an unsupported 'feature', which probably worked more by accident than design; on that basis if a subsequent update broke it, well then, unfortunately sorry about that, but fair enough really.
VM are absolutely not going to roll the firmware back, I'm afraid that ship has sailed, neither are they going to spend money on engineering time to reinstate this feature.
So the question here is 'what are you going to do about it?
on 22-02-2023 14:32
My contract expires in 3 weeks. I am already looking for alternative providers, whilst not overly annoyed by the 20% loss of download whilst still being charged for it. I really want better upload So alternatives were up for consideration despite the downgrades being installed by VM
22-02-2023 14:41 - edited 22-02-2023 14:48
Must have been a network issue last night as i have the same packet loss spikes as you did and i am on hub 5
on 24-02-2023 14:20
on 25-02-2023 00:58
With impeccable timing my 30 days notice is up and I have jumped ship from VM to CityFibre.
Noticed the green light on my Hub 4 in the final days and the loss of LAGG bonding into my Mikrotik router.
The FTTP service is next-gen leaps and bounds better than VM. The router even has a 2.5G port and an SFP cage for future expansion.
Hope you chaps get the firmware fix for the HUB 4 soon.
on 25-02-2023 02:13