fhub 4 connection problems

[fitzybhoy]

i now have a hub 4 and cannot connect my firestick or my printer , i have spoken to numerous virgin agents and done the whole reset or/and restart the hub umpteen times but still nothing , yet when i had the hub 3 no problems whatsoever

[Adduxi]

Turn off the 5Ghz WiFi, connect the devices. Once done turn the 5Ghz back on. This may work.

[fitzybhoy]

how do i do that

[Tudor · Accepted solution]

Go into settings on the hub, 192.168.0.1 it’s in there.

[fitzybhoy]

At the risk of sounding stupid I can't find what you posted ,appreciate any more help

[fitzybhoy]

Tried what you said , no change , my firestick works in other places , 

[Megan_L]

Hi fitzybhoy, 

Thanks for using the forums to get this issue with your broadband looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I understand your Firestick and Printer are having issues, can I ask if these who devices are in the same room? 

Does your handset also struggle to connect whilst in that room? 

Thanks,

Megan_L