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amythomas13
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download speed so slow but upload super fast?

so confused got a 200mb package but am lucky to get 5mb download (usualy 2-3) yet my upload speed is constatnt at 21MB! using  speed test.net. all devices are hardwired to the router so wifi is not a issue. i can briefly get back up to my usual 200mb by resetting the router but this only lasts a few hours then its back to stupid slow internet. so fed up with having to do a reset on the router everytime i want to use the internet. this has been going on for months any ideas? is my super hub knackered?

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Andruser
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Re: download speed so slow but upload super fast?

Could be a broken hub, but most likely a noise or power problem with the cable connection. 

Connect to the hub, don't login, but click on Check router status on the login page, and then copy and paste the contents of the tabs named Downstream, Upstream and Network logs in a reply.  Somebody will take a look and see if there's anything obvious.  

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jbrennand
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Re: download speed so slow but upload super fast?

Also try the speedtests again like this...

Make sure your device has a gigabit network card (not a 10/100 one or “limited to that) and has the up to date drivers. Use a new Cat6 ethernet cable (old ones do "fail" and Cat6 is best) to connect it directly to the Hub - which you have put into modem mode (to ensure only your device is connected). Check speeds like that first.

If they are still low - then, boot up your device into "safe mode with networking" (to disable any software on it that could be limiting speeds). Run the tests at speedtest.net (try on x2 VM servers) on 2 different browsers one of which is a fresh download of one you haven’t previously used (e.g. Firefox, Opera, Safari etc - there are several reports on here of certain browsers causing speed issues).

Try that and report back what you get.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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amythomas13
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Message 4 of 10
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Re: download speed so slow but upload super fast?

Thanks I will give that a try... I also should have mentioned hub is in modem mode I went out and bought a new router thinking it might help... it did not . All devices are connected via new cat6 cables.

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Tudor
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Message 5 of 10
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Re: download speed so slow but upload super fast?

Always, but always, get your circuit checked out if you are having problems. As you have discovered just getting your own router does not necessarily fix the problem. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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amythomas13
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Re: download speed so slow but upload super fast?

Network Log
First TimeLast TimePriorityError NumberDescription
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
03/12/2019 22:45:19 GMT03/12/2019 22:45:19 GMTWarning (5)84020200Lost MDD Timeout
 

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID10978
Frequency (Hz)32600000394000005370000046200000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)51.0051.0051.0051.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts1000

T4 Timeouts

000
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amythomas13
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Message 7 of 10
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Re: download speed so slow but upload super fast?

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)203000000211000000N/A227000000235000000243000000251000000259000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedUnlockedLockedLockedLockedLockedLocked
Channel ID910N/A1213141516
Modulation256QAM256QAMUnknown256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.952000N/A6.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
N/AI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-8.26-8.85N/A-10.13-10.38-10.68-10.08-9.52
RxMER (dB)32.0732.77N/A27.1233.9633.4934.0834.08
Pre RS Errors2625215012157387N/A163847714065452271654130172194660
Post RS Errors699460N/A1202665391514413417
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amythomas13
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Message 8 of 10
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Re: download speed so slow but upload super fast?

Also try the speedtests again like this...

Make sure your device has a gigabit network card (not a 10/100 one or “limited to that) and has the up to date drivers. Use a new Cat6 ethernet cable (old ones do "fail" and Cat6 is best) to connect it directly to the Hub - which you have put into modem mode (to ensure only your device is connected). Check speeds like that first.

If they are still low - then, boot up your device into "safe mode with networking" (to disable any software on it that could be limiting speeds). Run the tests at speedtest.net (try on x2 VM servers) on 2 different browsers one of which is a fresh download of one you haven’t previously used (e.g. Firefox, Opera, Safari etc - there are several reports on here of certain browsers causing speed issues).

Try that and report back what you get.

 

did all of that but the results were the same 3-5mb download 21mb upload.

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Forum Team
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Re: download speed so slow but upload super fast?

Hi Amy,

 

Thank you for reaching out to me in our community, I am sorry to see you are having issues with your connection and getting a slow connection.

 

I have had a look our end and I can see some issues, so I can get this resolved I would like to invite you into a private chat, I will send an invite shortly please click on the purple envelope to accept.

 

Kind regards

 

Paul.

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Forum Team
Forum Team
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Message 10 of 10
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Re: download speed so slow but upload super fast?

Hi Amy,

 

Thank you for coming back to us, there is actually an open SNR (Signal to Noise Ratio) in your area, this is probably the reason your are having issues, this was actually reported on 05/12/19 however the issue may have started before and wasn't picked up, the fix date is 12/12/19 at 15:55, please note this is an estimated fix time, the fault reference number is F007623478  .

 

Kind regards

 

Paul.

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