constant dropouts

[Bigt2811]

my wifi and internet is constantly dropping out several times a day ive had a new hub and an engineer out who put a line attenuator on as they said the signal was coming in to high im at my wits end and cant get through to anyone so going to leave as ive had enough of paying £30 a month for broadband and havi to use my mobile data

[gary_dexter · Accepted solution]

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@Bigt2811 wrote:

my wifi and internet is constantly dropping out several times a day ive had a new hub and an engineer out who put a line attenuator on as they said the signal was coming in to high im at my wits end and cant get through to anyone so going to leave as ive had enough of paying £30 a month for broadband and havi to use my mobile data

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Are you asking for help or just venting?

[Bigt2811]

both

[gary_dexter]

Well you’re either leaving or looking for assistance.

What exactly is dropping out?

[Bigt2811]

wifi is constantly dropping even when in the same room as the hub i have a lot of devices connected including light switches sockets heating cctv phones and computers

[jbrennand]

Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What Hub model is it and what are the various Hub lights showing/doing when this happens?

[Hayley_S]

Hello @Bigt2811,

Welcome! Thanks for posting.

I am sorry for the issues with out broadband.

I located your account using your forums details, I can see you are being effected with Upstream signal issues. I will send you a private message so I can help you further.

Many thanks,

[Hayley_S]

Thank you for confirming your details in private @Bigt2811.

I have checked and the is an SNR outage in your area, which is the cause of your Upstream being out of spec.

Reference - F009571872

Estimated fixture time - 20/02/22 9:00am, but this is subject to change.

I am sorry for the inconvenience caused.

Many thanks,