My router has been flashing non stop for 3 weeks, check and nothing but warning messages about unable to connect partial connection etc , internet keeps dropping in and out about 10 times an hour, im wired as virgin said there was nothing wrong and it must my pc which is only 2 years old so i use a brand new cable still not working right, no point phoning as the customer service is total garbage if you have a problem that's not on there script they are stumped, you really need uk call centres. I have no option but to leave this time this problem has been going for over a year with no help or fix insight even the engineer that came just looked at router did not actually touch it said was fine and it was my pc use a cable and left so goodbye virgin after 23 years you are rubbish, you are quick to take customers money but offer no help just telling customers its their fault
When it does come back on set up a BQM at thinkbroadband.com - this will give you an insight into what is happening with the signal coming into the property, it will take a few hours to get any kind of trend showing.
Then In the meantime it may be a good idea to carry out a factory reset on the Hub … With the Hub Powered on use a paperclip or similar do a pinhole reset. Depress the pinhole switch for a timed 60 seconds then release. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Once a steady white and no other lights are illuminated check your swevice again.