connecting amazon devices

[andynic1972]

cant connect any of  my amazon device with alexa app to my new virgin any ideas please 

[g0akc]

Presumably this is by Wi-Fi?  Which devices?  Echo/Echo dot?

Were the devices connected to another hub/router previously?

Follow the advice on Amazon website to update the wireless settings;

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GKC33PUJZTSDWQK6

If you cannot see your new hub's Wi-Fi look at separating the bands - login to the hub and give 2.4GHz and 5GHz different names to see if that resolves it.

[Adduxi]

Please do not double post, it becomes confusing. You have already asked this in the "Quickstart" section. It's also against the Forum rules.

[billbill]

what exactly is the issue?

Your dots, for example will still be trying to connect to your old wi-fi. You need to put them into pairing mode. This then gives a bluetooth connection to the dot, to allow wi-fi to be setup.

It is also possible to monkey around with them from your Amazon account.

(27) How to Put Amazon Echo Dot in Pairing Mode - YouTube

[andynic1972]

its just my echos my echo dots connected no problems my echo is older so that might be issue but was working on bt no probs 

[andynic1972]

new to all this lol

[gary_dexter · Accepted solution]

Have you reset the Wifi credentials on them to the new Wifi info?

[andynic1972]

all sorted and connected up now took a while but eventually done cheers