Virgin Media Community

[LOGORMAN]

Evening,

We are re decorating our house and want to get rid of unused cables both internally and externally.  I am unsure which are the cables we currently need and am loathed to remove any incase it effects our braodband service.

Is it possible to get someone round to check which cables we need please? 

We have a broken outside brown box too so maybe when they come to fix that they can quickly check?

Thanks

[LOGORMAN]

I have the same issue and need to get it replaced - please can you let me know how I get this done please?

[LOGORMAN]

Evening,

We are re decorating our house and want to get rid of unused cables both internally and externally.  I am unsure which are the cables we currently need and am loathed to remove any incase it effects our braodband service.

Is it possible to get someone round to check which cables we need please? 

We have a broken outside brown box too so maybe when they come to fix that they can quickly check?

Thanks

[Megan_L]

Hi LGOROMAN, 

Thanks for using the forums to get this Omni box repaired, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

Can I firstly ask if you're a Virgin Media customer, or non-customer? This will let me know whether I need to book an engineer via your services or go down a different route to get an engineer to your property.

If you are a Virgin Media customer with services, is this damaged box affecting your services? 

Please let me know!

Thanks,

Megan_L

[LOGORMAN]

Morning,

I am a virgin media customer.  Our brown box cover is fallen off and needs fixing.

as far as the cables go we just want to know which are the ones that we need for broadband / TV (which we don’t currently pay for but might in the future) and which we can get rid of - there seem to be so many cables and I just don’t think we need them all! Some have been cut by the previous owners already but I don’t want to do this.

thanks

louise

[Matthew_ML]

Hey LOGORMAN, thank you for reaching out and I am sorry your brown box is broken.

We can look at getting this fixed for you, I am going to send you a PM.

Please look out for the purple envelope. Thanks 

[LOGORMAN]

THE DAMAGED BOX ISNT EFFECTING OUR SREVICES BUT CABLES ARE EXPOSED TO THE ELEMENTS SO THEY COULD EFFECT IT IN THE FUTURE.

THANKS

LOUISE

[japitts]

Just a bit of internet advice - posting in all capitals is generally regarded as shouting.

https://newrepublic.com/article/117390/netiquette-capitalization-how-caps-became-code-yelling 

[LOGORMAN]

I was in a rush and didnt want to delete and reply!